AI is sending a link that will not open and I lost tv 40 minutes ago and
dealing with AI is a joke
I want to speak to an actual HUMAN BEING about my account. I don't want an automated system because I actually have QUESTIONS and I also want to do some other things with my account as well. I DO NOT want to go into one of your stores, and if I have to, it will likely be to totally cancel everything. I cannot get through to a human being on the phone, and the chat is not working, and you keep directing to the automated system. I pay you a HUGE amount of money every month, which might have actually GONE UP if you would just actually CARE about your CUSTOMERS enough to pay people to answer the phone and SPEAK TO THEM. HOW CAN I GET TO A HUMAN BEING ON THE PHONE????
user_vzid6k
Visitor
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3 Messages
5 hours ago
Trying calling but seems you can't get a live person and AI absolutely [Edited: "Language"], keeps sending a link that will not open. I am at the point of just going to Verizon if I can not get a live person
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XfinityCliff
Official Employee
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357 Messages
3 hours ago
Hello @user_vzid6k and thanks for posting your concerns on our Xfinity Community forums!
We'd be happy to assist you with concerns about your account and services.
To get started please send us a direct message* that includes your full name and service address. Once we have you verified on your account, we can dig into any questions you may have.
If you're reaching out in regard to your television services due to potential issues, there is a known service interruption occurring in some areas. You can check on this via the Xfinity App or on our online Xfinity Status Map to obtain additional details.
How to Send Us a Direct Message*:
(*Note: Never send a direct message to us unless requested by us.)
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