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jl747
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346 Messages

Saturday, September 23rd, 2023 9:28 AM

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Access Manage My Account error - Solved on its own

When trying to access My Account via TV (X1 box) app I am getting the following error.

APPS-04154

Note: trying view Usage data.

I have tried to Restart and Restore but neither fixes the problem.

Does anyone have any other suggestions?

If this is in the wrong Category or Topic please move to correct ones.

Thanks

Question

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Updated 

2 years ago

 • Edited

101

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XfinityChristy

Official Employee

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2K Messages

2 years ago

@jl747 Thank you for reaching out via our Xfinity Forums. Are you still having the same experience on your X1 Box? Also, were you able to access this information on the Xfinity App on a smart device or when logging into your account at Xfinity.com? 

2

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jl747

Contributor

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346 Messages

@XfinityChristy​ 

I am stilling having this problem even after another restart.and refresh.

I am able to get the info while logging in to my account at Xfinity.com.

I do not have the Account app on my phone. So I can not test it there.

2 years ago

0

XfinityJoe

Official Employee

 • 

771 Messages

Please send us a DM with your full name and address to Xfinity Support. 

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

jl747

Contributor

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346 Messages

2 years ago

@XfinityJoe 

That app is now working. (for now)

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