JPWildman2's profile

Regular Visitor

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13 Messages

Monday, November 4th, 2024 10:03 PM

4K UHD Issue

Haven't had time to post this but I had this weird issue when trying to watch the 4K UHD stream of the World Series. So, first I started watching the FOX broadcast on my living room TV and then decided to see if it was also in 4K and sure enough it was, great I thought... boy was I wrong. The 4K stream was absolute garbage and unwatchable. It was so bad that the regular FOX broadcast actually looked better especially during fast action where it just pixelated like crazy so I just went back to watching the regular broadcast. Later on I decided to see if  the picture quality had improved at all and of course it hadn't. Next game I said World Series or whatever into my voice remote and 2 options came up, the regular FOX broadcast and I think in Spanish but no 4K. Weird I thought, so I said World Series 4K and only then did  it show as an option. Once again trash picture quality in 4K though. So I had an idea, I went to my other TV in my bedroom and clicked on the 4K stream and to my surprise it was much better. Not the greatest but there was a definite improvement over the regular broadcast. Why would this be? I've never had an issue like this before. 

Contributor

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134 Messages

18 days ago

what app were you "streaming it on"?

what is the tv set?

was one a wired 4k box and the other wireless?

(edited)

Problem Solver

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856 Messages

18 days ago

What box models are you using in each room?

Official Employee

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1.7K Messages

16 days ago

 

JPWildman2 Thank you so much for using our Forums to contact our Xfinity Support Team. We are here happy to work with you to make sure your video experiance is working great especially while watching your favorite sports. To get started can you send us your full name and service address over DM? Here's the detailed steps to direct message us: 
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