2 Messages

Sun, Jun 13, 2021 8:21 PM


I currently have a PX001ANM. Xfinity has sent me an AX013ANM. But I have a Samsung 4K UHD RV and want 4K service. How do I return the AX013ANM and get a 4K XG1v4?


Official Employee


79 Messages

2 m ago

Hi there @ user_ae4a57, thank you for reaching out. I know how important it is to get the XG1v4 box hooked up to your Samsung 4k TV. I’d be happy to help. I can request to ship one of these out from our warehouse.  


If you could send our team a private message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.


To send a Private Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live chat.

New to the Community?

Start Here