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user_ae4a57
1st Topic

Visitor

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2 Messages

Sunday, June 13th, 2021 8:21 PM

Closed

4K UHD DVR

I currently have a PX001ANM. Xfinity has sent me an AX013ANM. But I have a Samsung 4K UHD RV and want 4K service. How do I return the AX013ANM and get a 4K XG1v4?

Question

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Updated 

4 years ago

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CCMike1

Official Employee

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933 Messages

4 years ago

Hi there @ user_ae4a57, thank you for reaching out. I know how important it is to get the XG1v4 box hooked up to your Samsung 4k TV. I’d be happy to help. I can request to ship one of these out from our warehouse.  

 

If you could send our team a private message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

 

To send a Private Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live chat.

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user_ae4a57

Visitor

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2 Messages

@ComcastMikeH 

Darren [Edited: "Personal Information"]

(edited)

4 years ago

0

Again

Expert

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31.9K Messages

@user_ae4a57

You posted your private information in public instead of in a peer-to-peer chat [private message] which is against Forum Guidelines and the Acceptable Use Policy. @ComcastMikeH asked that you send your information privately and gave instructions on how to do so.  Anyone on the internet can read these forums and as such can "harvest" your information which could result in identity theft.  In the future, please be aware of posting your private information to any public forum across the internet.

To send a peer-to-peer chat [private message]:
  •    Click "Sign In" if necessary
  •    Click the "Peer to peer chat" icon or https://forums.xfinity.com/peer-to-peer-chat
  •    Click the "New message" (pencil and paper) icon
  •    The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  •    - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  •    - An "Xfinity Support" graphic replaces the "To:" line.
  •    Type your message in the text area near the bottom of the window
  •    Press Enter to send it
[Permission from and credit given to BruceW]

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

4 years ago

CCAaron1

Problem Solver

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954 Messages

Hello @user_ae4a57. Are you still in need of assistance or are you all taken care of? 

I no longer work for Comcast.

4 years ago

0

user_24ba3e

Visitor

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6 Messages

I need assistance with a similar issue.  I have posted to forums and sent private message to Xfinity Support - no response to either.

4 years ago

0

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