4K uhd channels say my TV not compatible

I have a 4K tv…streams in 4K…everything but when I try to access the “4K” channels it says my tv isn’t compatible. Anyone got any ideas? My X1 box is XG1v4-A

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XfinityJeniece

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3.8K Messages

3 days ago

Hey there, @user_drnef4, thanks for reaching out through Xfinity Forums regarding your 4K device. We would be happy to help you with troubleshooting. What is the current make/model of your TV?

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user_drnef4

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9 Messages

It’s a Sony Bravia 75X850F

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11 hours ago

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user_drnef4

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9 Messages

Error I get is XRE-03130

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11 hours ago

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Thank you for confirming the make and model of your TV and sharing the error code with us @user_drnef4. Have you tried power cycling you box by unplugging it for 1-2 minutes and plugging it back in? Will you also check, and please confirm that all cable connections are secured tightly?

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11 hours ago

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user_drnef4

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9 Messages

Power cycled and check cables….doesnt work. The pop up comes up saying to hit ok to watch in 4K but still gets error message XRE-03130

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10 hours ago

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XfinityAlyssaA

Official Employee

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2.4K Messages

Thank you for letting us know that you have tried power cycling and checking cables @user_drnef4, we appreciate you taking the time to attempt those troubleshooting steps. Have you made any recent changes to your plan or channel lineup? Have you also tried using the Xfinity App to send a refresh signal to the device?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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10 hours ago

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BIslander

Problem Solver

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580 Messages

3 days ago

If that is the RDK-03060 message about an HDCP error, restart the box. I have two XG1v4s and restarting them fixes that error.

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user_drnef4

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9 Messages

Error I get is XRE-03130

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11 hours ago

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BIslander

Problem Solver

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580 Messages

10 hours ago

Are you connected directly to the TV or through another device like an AV receiver?

Do you have other 4K devices aside from the TV itself that work through the same input and cables that don't work with your XG1v4?

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user_drnef4

4K uhd channels say my TV not compatible

XfinityJeniece

user_drnef4

user_drnef4

XfinityAlyssaA

user_drnef4

XfinityAlyssaA

BIslander

user_drnef4

BIslander

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