4K uhd channels say my TV not compatible

It’s a Sony Bravia 75X850F

Error I get is XRE-03130

Thank you for confirming the make and model of your TV and sharing the error code with us @user_drnef4.  Have you tried power cycling you box by unplugging it for 1-2 minutes and plugging it back in? Will you also check, and please confirm that all cable connections are secured tightly?

Power cycled and check cables….doesnt work.  The pop up comes up saying to hit ok to watch in 4K but still gets error message XRE-03130

Thank you for letting us know that you have tried power cycling and checking cables @user_drnef4, we appreciate you taking the time to attempt those troubleshooting steps. Have you made any recent changes to your plan or channel lineup? Have you also tried using the Xfinity App to send a refresh signal to the device?

Cable box has high end hdmi cable to Xbox one x then to TV on wall

Have you tried taking the Xbox One out of the circuit and running the X1 direct to the TV?  

I haven’t since I have to take the tv off the wall and all that.  The Xbox one x is capable of the uhd 4K so I feel I shouldn’t have to do that… but I get what you’re saying

@user_drnef4 We can further help you on our end today.

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