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user_drnef4
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9 Messages

Saturday, February 7th, 2026 11:27 PM

4K uhd channels say my TV not compatible

I have a 4K tv…streams in 4K…everything but when I try to access the “4K” channels it says my tv isn’t compatible.  Anyone got any ideas?  My X1 box is XG1v4-A

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8 hours ago

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XfinityJeniece

Official Employee

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3.8K Messages

3 days ago

Hey there, @user_drnef4, thanks for reaching out through Xfinity Forums regarding your 4K device. We would be happy to help you with troubleshooting. What is the current make/model of your TV?

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BIslander

Problem Solver

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580 Messages

3 days ago

If that is the RDK-03060 message about an HDCP error, restart the box. I have two XG1v4s and restarting them fixes that error.

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user_drnef4

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9 Messages

Error I get is XRE-03130

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11 hours ago

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BIslander

Problem Solver

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580 Messages

10 hours ago

Are you connected directly to the TV or through another device like an AV receiver?

Do you have other 4K devices aside from the TV itself that work through the same input and cables that don't work with your XG1v4?

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user_drnef4

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9 Messages

Cable box has high end hdmi cable to Xbox one x then to TV on wall

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10 hours ago

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BIslander

Problem Solver

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580 Messages

Have you tried taking the Xbox One out of the circuit and running the X1 direct to the TV?  

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9 hours ago

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user_drnef4

Visitor

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9 Messages

I haven’t since I have to take the tv off the wall and all that.  The Xbox one x is capable of the uhd 4K so I feel I shouldn’t have to do that… but I get what you’re saying

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9 hours ago

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XfinityShawn

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2.2K Messages

@user_drnef4 We can further help you on our end today.

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9 hours ago

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BIslander

Problem Solver

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580 Messages

@user_drnef4​ Can you unplug the output from the Xbox to the TV and plug the Xfinity box into that cable?  That wouldn't affect the TV wall mount. 

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8 hours ago

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