Visitor
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1 Message
4K uhd channels say my TV not compatible
I have a 4K tv…streams in 4K…everything but when I try to access the “4K” channels it says my tv isn’t compatible. Anyone got any ideas? My X1 box is XG1v4-A
Visitor
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1 Message
I have a 4K tv…streams in 4K…everything but when I try to access the “4K” channels it says my tv isn’t compatible. Anyone got any ideas? My X1 box is XG1v4-A
XfinityJeniece
Official Employee
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3.8K Messages
14 hours ago
Hey there, @user_drnef4, thanks for reaching out through Xfinity Forums regarding your 4K device. We would be happy to help you with troubleshooting. What is the current make/model of your TV?
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BIslander
Problem Solver
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575 Messages
7 hours ago
If that is the RDK-03060 message about an HDCP error, restart the box. I have two XG1v4s and restarting them fixes that error.
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