machado22's profile

Contributor

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78 Messages

Sun, Jan 3, 2021 2:00 PM

4K questions for a newbie

Later this month I am planning to purchase my first 4K TV. How does this service work with Xfinity?

Will I need a certain cable box/plan to get 4K channels?

Is there an extra charge to view 4K channels?

How many channels are currently offered in 4K by Xfinity?

Is there a setting within the box that automatically sends me to 4K options? 

I noticed with my current tv/box, the video settings say "best available" as 1080P

 

Thanks in advance. Just a newbie here trying to learn about what they do and do not offer.

Responses

dcfox

Regular Contributor

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326 Messages

5 m ago

It may be a while until mainstream network broadcast go 4k. It took a while to go from SD to HD a decade or so ago even when HD tv's were released. Hopefully it is quicker nowadays. 

CCAndrew

Diamond Problem Solver

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25.9K Messages

5 m ago

In order
You will need a 4K dvr XG1V4 or a 4K wireless box Xi6 depending on your market/package
No extra charge but the only 4K that’s free are some sports offerings. The rest is Netflix, prime and YouTube (so not free).
No channels.
Use the X1 voice remote and say 4K
The setting would change to 2160 by you when it’s attached to a 4K port on a 4K tv

https://www.xfinity.com/support/articles/uhd-4k-faqs

Regular Contributor

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125 Messages

5 m ago

I will add that the 4K boxes do not have the same audio outputs that older boxes have. This can create issues for those with sound systems hooked up to previous boxes. Xfinity has pages that show the backs of the boxes for reference. I'd mention options to correct potential problems but they vary depending on your current set up/equipment. An internet search provides suggestions. You may need a sound/AV system with 4K functionality with connection to your new TV with 4K capable cables, if that is your current set up. This can be a pain where TVs are wall mounted with hidden pathways in walls. 

I will say that on my 4K TV, with a 4K wireless box, and a simple/direct plug in, there were no issues. 

machado22

Contributor

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78 Messages

5 m ago

Thanks for the terrific feedback. I can see the front of my current DVD Xfinity box reads, "XG1-P". Obviously this is NOT a 4K box and from the looks of it, the XG1V4 is the box I will require with the new TV because obviously I want the DVR function.

As for the sound I use a sound bar that is compatible with ARC or I can use an optic cable to connect from the sound bar to my TV. So here's to hoping that will not be an issue.

Looks like I'll need to contact Xfinity and inquire how to get the box sent to me and send back my current box. Any other help all of you want to suggest please do. I appreciate it. Not easy being a newbie to technology. 

 

CCAndrew

Diamond Problem Solver

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25.9K Messages

5 m ago

@machado22
It’s been escalated to an Official Employee to help you get the right equipment
machado22

Contributor

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78 Messages

5 m ago

Hi CC Andrew-

Well that is some service you are providing right here. I appreciate this very much. Not sure how they will contact me but I hope they do sooner vs. later. I'll be sure to post an update here for you and others to read. Enjoy your evening!

 

Regular Contributor

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406 Messages

5 m ago

it appears that if you want to watch anything in 4K, you'll be doing so via an internet app (and eating up a LOT of data) - there does not appears to be any "4K channels"

Rustyben

Expert

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24K Messages

5 m ago


@billmich88888 wrote:

it appears that if you want to watch anything in 4K, you'll be doing so via an internet app (and eating up a LOT of data) - there does not appears to be any "4K channels"


this is next generation time where little 4k is available. Each Olympics in last few years Comcast has made available a lot of 4k Olympic video streams. there are some channels in some cities that are beginning to do some ATSC 3.0 (nextgen broadcast) 4k broadcasts. Be sure to look at the xfi complete unlimited add on feature (includes the gateway/modem with unlimited data).

CCAndrew

Diamond Problem Solver

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25.9K Messages

5 m ago

@machado22
Unfortunately I can’t give a response time but expect a response here
machado22

Contributor

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78 Messages

5 m ago

Hello CC Andrew-Since nobody from Xfinity has contacted me I decided to call today to inquire about obtaining the 4K box. Turns out I am forced to pay $15 for "shipping" the box to me and another "$9.95". Only the $9.95 will be credited to my account when I return my current box back to Xfinity. The $15 "one time fee" is ridiculous because going to the local store to obtain the box is not an option at this time. Xfinity should note that but they refuse and want to chage me the $15 because I have a new TV and I want the 4K technology-ABSOLUTELY RIDICULOUS! 

In summary, you reached out to Xfinity in some fashion, mentioned they would contact me and since they never did, I had to inititate the conversation and am now facing two seperate charges all for requesting a new box. Is that understood? 😡

Official Employee

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200 Messages

5 m ago

I'm terribly sorry for the long delay in response time here, we understand how frustrating it is and we appreciate your patience. Please don't be upset with @CCAndrew , it's definitely not his fault! 

 

I am sending you a private message to make sure that we get the issues related to the 4K box looked into for you, so please check your inbox when you get a chance. 

New Poster

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2 Messages

5 m ago

Curious to know how this turned out ... I'm currently experiencing the same thing.

CCAndrew

Diamond Problem Solver

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25.9K Messages

5 m ago

@saponifyde
There was so much back and forth, it’s hard to know what you’re referring to. It’s better to start your own detailed thread, instead of a me too response
machado22

Contributor

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78 Messages

5 m ago

Hello all,

1-Nobody from Comcast contacted me so I had to make the phone call and order the 4K box

2-Customer service changed me $15 for shipping the new box and told me to return old box

3-New 4K box arrived. All set up and working. 

4-Old box ready to return but the box is not large enough. So now I have to find a large enough box to return the old box. At least I was given a pre-paid UPS label

5-Seems unfair to me you charge the customer $15 for shipping a 4k box because obviously going to the local Comcast store is not an option and then the box is not big enough to use for the return. Just seems like someone is not thinking about all the scenarios now are they?

6-I did get a PM from Comcast Gina but I decided to reply here instead of via PM

 

 

Regular Contributor

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406 Messages

5 m ago

my local comcast stores are all open

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