3 Messages
4K HDR Box
Could someone show me how to get a 4k HDR box? The webpage points to the help section, which points back to the 4K HDR box summary article. It's circular.
3 Messages
Could someone show me how to get a 4k HDR box? The webpage points to the help section, which points back to the 4K HDR box summary article. It's circular.
user_lz5sac
3 Messages
1 year ago
I also see requests to send you guys a DM, but I don't have a right to send DMs? Let me know how I can move it forward. thanks!
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XfinityGabby
Official Employee
•
1.5K Messages
1 year ago
Hello, @user_lz5sac. While we can certainly understand your desire to receive assistance with the 4K HDR boxes, we ask that you only ever post your questions or concerns in our public forum and remain patient for a response. If an employee responds, we ask that you please wait to be invited to direct message them. This will ensure that you get the quickest/best response possible.
Please note, sending unsolicited private messages to our team, another Official Employee, or any other forum user does violate our Xfinity Forum Guidelines (found here: https://forums.xfinity.com/t5/Guidelines/Xfinity-Forum-Guidelines/td-p/3115028) and our Xfinity Forum Acceptable Use Policy (found here: https://forums.xfinity.com/t5/Guidelines/Xfinity-Forum-Acceptable-Use-Policy/td-p/2618379). Please remember, by having an account and utilizing these forums, you have already agreed to the rules, policies, and guidelines contained within those document as well as any other posted documents throughout the community.
We ask that you review those documents thoroughly as continued violations could result in a revocation of a user's Xfinity Forum posting privileges. Thank you in advance for your understanding.
We can certainly help gets those shipped to you. We did receive your DM so we will continue assisting there.
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