4k DVR Box

>>Before making any changes, we'd like to better understand what you're seeing. When you check your recordings through the Xfinity Stream app or website, are you only seeing recordings from the last four months, or are older recordings completely missing?

Both of these are actually the same question, just asked two different ways, we only see the last four months of recordings and the older recordings are completely missing.

>>Also, can you confirm whether your current DVR is still active and connected? 

Yes my current DVR is still connected and active.  As soon as I saw all three boxes were identical, I knew it didn't include a DVR and after looking at the instructions and on-line information, I could see that I had an issue.

[Edited - Private Information]

No worries, thank you for confirming. I can for sure help make sure your current DVR stays where it should, while getting you the correct 4k DVR if you would like. But if you check out our replacing your TV boxes support page, you can see that not all your recorded content will transfer over to a new box. 

I can also see if your old recordings are recoverable, if you would like, before we look into upgrading that to a 4K option as well. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.