4K cable box
I recently had a technician to my house for a main dvr box problem, the tech was great he replaced the box and told me I should have a 4K box because my television was 4K. Apparently the technicians don't carry the 4K box so I called customer service who informed me that the Port Murray NJ Xfinity store had 41 4K cable boxes in stock so I gathered up my equipment and went up to the Port Murray location to exchange my equipment. Upon arrival I explained my request and I was told by the employee and what I think was a manager that the Xfinity stores do not carry the 4K boxes and my request had to go through customer service, ok, back home to call customer service. Customer service was very polite but was still reluctant to exchange my cable box, he said " the 4K boxes are in limited supply" I said "ok I will take one of the limited supply 4K boxes". I pay $245.00 monthly for my Xfinity package, what am I missing here (besides a 4K box)? My main question I would like answered is Do the Xfinity stores stock the 4K boxes or not? Are the boxes saved for new customers? The Xfinity website can't say enough about the 4K capabilities of their equipment but its like pulling teeth for existing customers to obtain the 4K equipment, doesn't make sense.