4K boxes require Xfinity Modem?

As you asked again the same question, here is attached the entire "About" info

of my XG1v4-A   DVR.

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@fq9228 wrote:

I have already responded to your question:

 

The STB (XG1v4-A)  version is:        AX014AN_4.4p19s1_PROD_sey

Is there anything wrong with my XG1v4-A  ???

 

The STB version of all three my XiG-T boxes is:    TX061AEI_4.4p19s1_PROD_sey

Is everything O.K. with my XiG-T  boxes ??

 

Appreciating your help.

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OK it is xi6 not G a wireless companion that connects to an xg3/6/7 gateway/modem.  That means you have an XB3/6/7 gateway/modem that has MoCA connectivity. that wired connection is MoCA over coax to the DVR not wireless. Each of the 3 maximum xi6 devices connects to the XB* gateway via wifi and from there is connected to the tuners and recorded programs on the Xg1v4 DVR. if you have a live coax connection at one of the locations that does not need 4k, you can swap it for an xg2 that has 3 tuners extra to loan to other xi3/xiD/xi5/xi6 set top boxes. the benefit to you is that the DVR will then have all 6 tuners available to record programs since the Xi* devices will not use the tuners. With 3 xi6 devices your DVR has only 3 tuners left and if watching a live channel that means only 2 recordings can be made at the same time. 

  If any questions, will be glad to address. 

First, sorry for my typo, the TV boxes are Xi6-T as you notest.

BTW, in ones of my previous posts I emphasized exactly all my hardware:

Modem/voce ARRIS SBV-3202,   XG1v4-A DVR box andand three STB boxes Xi6-T. That
is ALL what I have and I was advised from Xfinity CS, before ordering live TV service and Voice phone.
BTW, all TV sets are 4K capable. That is why I was advised to install Xi6-T boxes.

I DO NOT HAVE GATEWAY as you concluded. That is why I would like to know more details about showing my boxes in my router LAN  and Wi-Fi setting.

I guess the XRE-10007 error that I experienced every morning was caused by the wrong version of the Xfinity Runtime Environment protocol which does not recognize my setting. Actually, I do have a symple workaround (two more buttons push on my remote). That makes no more errors all of the day until the next Xfinity "update" which was scheduled by default between 2AM - 4AM EACH DAY.

Again I guess that this everyday "update" or "system check" (as it was explained in preference settings), causes the repetition of the same error which was actually fixed the previous previous day.

One more opinion - the workaround and a couple of on screen messages are identical to ones when I had during  finishing the very first initial setting of my boxes.

Thanks for your prompt response!

Just to be clear - I do not have my own gateway. As I already wrote that I am using the following hardware recommended by Xfinity Customer service:

1. My own Xfinity certified modem with voice capability -  ARRIS SBV3202
2. DVR  XG1v4-A connected to main TV set
3. Three Xi6-T  tv setup boxes connected to 3 other 4K TV sets

Nothing else . . .  because I wanted only live TV service with DVR and voice (phone) service.
Again, I was advised TWICE by Xfinitu Customer service that the above hardware
is appropriate for LIVE TV services, 4K tvs, voice and DVR without cloud recording.
Everything works perfect - I can watch TV, I can record on my DVR box not using Cloud, and I can use Xfinity VOIP services.  The ONlY problem is caused by this famous XRE 10007 which goes always after Xfinity is "updating" (in fact restarting) my boxes - EVERY SINGLE DAY).  I can live with this in hope that Xfinity will fix it one day or so.
I have some older people in my house who cannot understand why it is necessary to use  3 different remote buttons in order to watch TV? They should use the power button,  then the Ch (up or down) button and finally "enter" which actually will fix the 10007 problem, unfortunately ONLY UNTIL next Xfinity forced restart of  my equipment ?  Obviously the smart remotes or smart TV boxes or Xfinity system cannot memorize the above explained button sequences to get TV working.

Thanks again for your precious time and your advice to buy some additional services which may probably will fix this small technical problem.

xfinity certified does not mean leased. if you are already leasing a gateway for $14/month then it is only $11 to add an xb3/xb6/xb7 which will communicate perfectly with the Xi6 devices.

I already stated that I have been told by Xfinity Customer support TWICE that

my hardware with my own modem /voice is ENOUGH for the service I wanted.

I do not want to purchase, lease or spend additional uncertain money, in order to  TRY to fix this simple technical  problem (not my fault).

If there is no technical fix for this small technical problem,   I can certainly live with this rather than be pushed to spend some additional money.
In hope one day eventually you will inform me that this problem was fixed.
Thanks for all your time and attempts to answer my sincere questions.

All the best to you!

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@fq9228 wrote:

I already stated that I have been told by Xfinity Customer support TWICE that

my hardware with my own modem /voice is ENOUGH for the service I wanted.

I do not want to purchase, lease or spend additional uncertain money, in order to  TRY to fix this simple technical  problem (not my fault).

If there is no technical fix for this small technical problem,   I can certainly live with this rather than be pushed to spend some additional money.
In hope one day eventually you will inform me that this problem was fixed.
Thanks for all your time and attempts to answer my sincere questions.

All the best to you!

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using your own gateway, the xi6 will not be able to connect on your in-home MoCA. that means each xi6 will work with only TVip and will continue to try to connect (with errors) to an xg1/xg2 via MoCA (over wifi).  Have you considered just using roku or fire TV devices instead of xi6?

"using your own gateway, the xi6 will not be able to connect on your in-home MoCA. that means each xi6 will work with only TVip and will continue to try to connect (with errors) to an xg1/xg2 via MoCA (over wifi).  Have you considered just using roku or fire TV devices instead of xi6?"

I have stated 3 times that  I am not using ANY gateway - I AM USING MY OWN cable modem with voice ARRIS SBV3202 (Xfinity approved and recommended by Xfinity Customer  Service before signing my contract).

The main box (DVR)  XG1v4 (connected VIA  coax cable) NEVER . .  NEVER had the 10007 runtime error.  Only,   Xi6 boxes have this error each time after the power outage or Xfinity overnight restarting.  Fortunately, the workaround is so easy: "Power" on,  "CH" down and "Enter".  These two additional steps are being memorized in the system until the next Xfinity overnight restart (so called "update"), or power failure in home.  In the meantime, I can power ON/OF my TVs with  Xi6 boxes as many times as I can, without repeating this error.  If the  main box XG1 can keep memorized these connection workaround (fix) all of the time UNTIL being actually reconnected/restarted, then something is wrong with the initial wireless communication between XG1  and Xi6  TV boxes.

BTW, are you seriously thinking that ROKU or FireTV can replace my Xfinity live TV services??

Here is the "solution", at least for my hardware setting:

1. After you push the "Power" button, wait for few seconds - screen is still black.

2. Push the : "CH" (channel) button once up (or down, does not matter),

3. You will get the following message on screen:

"Sorry, that didn't go as planned"

"Let's try that again and see if that fixed things."

______________

"Try Again " (highlighted)

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Execute this highlighted message by  enter button and  that is it!

All together, three symple steps until Xfinity fix this well known problem without

asking you to purchase the Flex or Xfi service with different hardware and so on . . .

It is obvious that after

"Sorry, that didn't go as planned"

Let's try that again and see if that fixed things.

Try again"

the problem WAS FIXED, but the wireless TV box or main DVR box DID NOT

memorize the  fix, so tomorrow you will need to do it again.

EDIT:
1. To replicate and check the above XRE-10007 problem, last night I changed the "scheduled" timing for Xfinity "Updates" from "2AM - 4AM" to  "12PM - 2PM" .
2. This morning all three TV sets with Xi6 boxes did not show The above error. All three TV sets went straight to last channel programs. I have shot off all three TV-s several times - no errors or blank screen.
3. Before noon turned my TVs on without errors again. Around 1:30 PM the info popped up, asking for an update or skip it.
4. I entered "Update", and after a few minutes the "update" was finished. All three TVs showed black screens.  I fixed this problem on each TV separately by pushing "CH up" once and then "enter",  as  I already described.  
5. My family members switched TVs on and off several times during the afternoon - no problems at all. I will wait for tomorrow's update to press "Skip" instead update - will see what is going to happen.
6. I have checked and confirmed that there were no updates since I got the boxes - Xfinity was just  restarting your boxes EVERY DAY  "in order to check that everything is OK"   ???
I will try to attach the screen pictures of the "updates",  to show you the messages shown on the screen during the updates and my "fix" steps.
Hope this will help some of you and guys  from Xfinity Customer support to fix this problem permanently. Maybe the appropriate version of the XRE runtime environment protocol  can help . . .

CCAndrew, Diamond Problem Solver
‎01-17-2021 07:32 PM
Re: Can you help with my 4k setup too?

"Rustyben, give up they won’t listen to reasoning, I tried too"

If you don't have an answer to a question, just admit it in a matter-of-fact way without feigning embarrassment, disappointment, or any other negative reaction.
Thanks, 

fq9228

Currently the Xi6 needs to access the DVR via MoCA.  In theory it really does not need to do this since everything on the DVR is mirrored on the cloud DVR.  So maybe someday the Xi6 will be programed that way.  If you have problems getting an XG1v4 from a local Comcast store you can order one via customer service on the phone.  That's how I did it.  It works without any problems with my own modem and router.  

If you are technically savvy you can use a MoCa to Ethernet device in conjunction with your router to inject the MoCA signal.  You need to search the Internet to see how to hook it up.  Many Verizon FiOS users do this to avoid renting a router.    

The information about using a MoCA to Ethernet adapter was posted on the AVS forum by a Comcast engineer.  What specific technical information do you have to verify that it no longer works. 

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@pgoldberg wrote:

Currently the Xi6 needs to access the DVR via MoCA.  In theory it really does not need to do this since everything on the DVR is mirrored on the cloud DVR.  So maybe someday the Xi6 will be programed that way.  If you have problems getting an XG1v4 from a local Comcast store you can order one via customer service on the phone.  That's how I did it.  It works without any problems with my own modem and router.  

 

If you are technically savvy you can use a MoCa to Ethernet device in conjunction with your router to inject the MoCA signal.  You need to search the Internet to see how to hook it up.  Many Verizon FiOS users do this to avoid renting a router.    

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Xfinity's MoCA devices will not connect to each other over non-Xfinity equipment.  The cloud DVR recordings currently are audio 2.0 so it is better to use the in-home xg2 (companion) or xg1v* for a tuner.