Visitor
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2 Messages
4k box
Back in November I switched over to the 4K box XG1v4 model we’ve had nothing but problems with either freezing or 90% of the time pixelated a technician came out and switched the splitter and it still does it is there a fix to this stupid thing or do I need to change back to the standard box or do I need to change providers.
EG
Expert
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108.7K Messages
1 month ago
The concern is not "Community Center" help related. Topic moved here to the TV help section for assistance.
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BIslander
Problem Solver
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470 Messages
1 month ago
I think it means you posted somewhere else and it was moved to the X1 section.
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user_abe529
Visitor
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7 Messages
15 days ago
I would like to know how to fix this, as I see the same issue.
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user_5t8r7r
1 Message
4 days ago
trying to get the 4k cable box to connect to ultimea d80 but will not connect with eARC only connects with hd input to soundbar and ideas how to fix
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BIslander
Problem Solver
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470 Messages
4 days ago
@user_5t8r7r A little confused by your post. The Ultimea D80 has one HDMI input and one output that goes to the TV. The one labeled ARC is an output not an input.
You also mention HD. The Ultimea site says the D80 supports 4K HDR. There's precious little 4K content on Xfinity. Aside from a few live sports events, the only 4K is from 3rd party apps like Netflix. So, what do you mean by the HD input?
(edited)
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lucarp
Regular Visitor
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2 Messages
23 hours ago
I have the same problems. The tech that came out said that these boxes are basically problematic and have many issues. The streaming works fine on my smart tv and Roku. I think it’s ridiculous that Xfinity knows these boxes are faulty and haven’t done anything about it. Most people have 4K TV’s these days. We keep paying more and getting less. I have every service and xfinity mobile. Not getting my moneys worth! May finally have to cut the cable!
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BIslander
Problem Solver
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470 Messages
22 hours ago
@lucarp I've had a few XG1v4 boxes, mostly because support insisted on sending me replacements for issues that were not because of the boxes. So, they've been quite reliable for me over the last three years on two 4K TVs. None of the replacements were new. Refurbs instead. I don't know that they are making them anymore.
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