Visitor
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2 Messages
4k box issues
My 4k box drops the sound frequently. This is the 2nd box and does the same thing. My daughter's 4k box loses its connection to the remote and must be restarted constantly to reconnect. Something is wrong with these boxes.
XfinityKei
Official Employee
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1.1K Messages
1 year ago
@user_b9c904 Thanks for bringing your connection issues with your 4K boxes to our attention! We can definitley troubleshoot with you to get this resolved!
Since the 4K boxes with your internet lets check all the connections to your boxes and the modem to ensure everything is finger tight and secure?
Do you have any splitters connected to your boxes or modem?
Do you have any additional devices connected such as a separate router, Wi-Fi extenders or amplifiers connected?
When was the last time you swapped out the batteries in the remote? Have you had the chance to reprogram that remote as well?
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