Tark1's profile

Frequent Visitor

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8 Messages

Sat, Oct 17, 2020 1:00 PM

4k Box detecting wrong resolution upon startup

The 4k box reverts to 480p SD resolution upon restart after the television has been off for a few hours. This started happening about a week ago. Is there a solution, other than correcting the device video setting every time?

Responses

Rustyben

Expert

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24K Messages

7 m ago


@Tark1 wrote:

The 4k box reverts to 480p SD resolution upon restart after the television has been off for a few hours. This started happening about a week ago. Is there a solution, other than correcting the device video setting every time?


is your 4k box connected via HDMI directly to the TVs HDMI1 or HDMI2 (see owner's manual) connector?

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8 Messages

7 m ago

It is connected directly via an Audioquest HDMI cable.

Rustyben

Expert

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24K Messages

7 m ago


@Tark1 wrote:

It is connected directly via an Audioquest HDMI cable.


to what i the audioquet HDMI cable connected, other than the set top box?

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8 Messages

7 m ago

Thank you for your replies. 2016 Samsung KS800D TV via Samsung one connect box. 

Rustyben

Expert

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24K Messages

7 m ago


@Tark1 wrote:

Thank you for your replies. 2016 Samsung KS800D TV via Samsung one connect box. 


this has been reported by several others (one connect) as an issue.  The set top box needs to read the EDID (extended device ID code) from the monitor ((TV in this case). apparently the one-connect device does not keep/show/remember/allow reading the TV's EDID so the set top box resets. Sent many to Samsung's forum but no one has replied to the fix if any. Is there an extra HDMI on the TV you can connect to directly with the set top box?

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Frequent Visitor

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8 Messages

7 m ago

Unfortunately, relative to hdmi connections, the only connection to the tv is the one connect connection. I did look on the Samsung forum and didn't find a solution.

Frequent Visitor

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8 Messages

7 m ago

What's interesting/odd is that on the video display screen that allows you to amend your resolution settings, the connected device illustrated in the upper right hand corner is Samsung 4k UHD TV.  That would lead me to believe that the Xfinity box is recognizing the device yet still displaying 480P resolution.  Unless, this is something that remains there from initial setup?

Rustyben

Expert

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24K Messages

7 m ago


@Tark1 wrote:

What's interesting/odd is that on the video display screen that allows you to amend your resolution settings, the connected device illustrated in the upper right hand corner is Samsung 4k UHD TV.  That would lead me to believe that the Xfinity box is recognizing the device yet still displaying 480P resolution.  Unless, this is something that remains there from initial setup?


on your cable bill, do you see a line for HD technology fee or in the package description 'includes HD technology'? 

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8 Messages

7 m ago

The package description does include the HD Technology Fee.

ComcastChe

Official Employee

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6.1K Messages

7 m ago

Thanks for posting to the Xfinity Forums @Tark1. We appreciate you for sharing the details of your experience. I want to investigate further to see if there's a more significant issue going on that would be causing your problem. 

Please send me a private message with your full name as listed on the billing statement and the numbers associated with your service address. To send a private message, click on my name "ComcastChe," then click "Send a message."   

 

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Frequent Visitor

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8 Messages

7 m ago

Thank you. I will send you a note tomorrow, as I am currently at work. I was, however, able to employ a work around by manually selecting 4k and the turning off the auto select best available feature.
ComcastChe

Official Employee

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6.1K Messages

7 m ago

Great! I'm happy you were able to figure that out. Feel free to message us when you have time tomorrow and would like to find another fix. We'd be happy to help. Enjoy the rest of your day! 

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Official Employee

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2.5K Messages

6 m ago

It was great working with you, Tark1. Take care! 🙂

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