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Thursday, November 7th, 2024 10:03 PM

4 techs couldn't help

I've had 4 techs try to solve our freeze issue on our X1 box with no luck. Even added an X1 Xfinity package one said would help costing me an extra $10 a month. I've had X1 for 2 1/2 yrs and never needed it before. Anyway, that did not work. I don't think they're understanding the actual issue we have but I hoped talking to a human would make it easier to pinpoint the problem. Our TV freezes during commercials only, not regular programming. It's not even a big problem, but it is still a nuisance and it doesn't fit within the usual tech support questions. How do I get to a human?

Official Employee

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2.2K Messages

1 month ago

 

gizimilne52 Hi there! Our awesome digital care team would be happy to assist you. Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there! 

 

6 Messages

1 month ago

I am signed in, but I don't see the Direct Messaging option anywhere.

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