My DVR is not recording the last 5 minutes of the games I try and record?

My DVR is not recording the last 5 minutes of the games I'm trying to record. Talked to 2 live agents, 1 week apart,

and they can't fix the problem. I asked to have a supervisor or manager call me back. No call yet.

What else can I do??

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XfinityJorge

Official Employee

•

2K Messages

1 month ago

user_gz1sp3 Hello there! Thank you so much for taking the time out of your day to contact our Xfinity Support Team. We are here happy to see what is going on with your DVR and we appreciate you being proactive to resolve this previously. To get started can you send us a DM with your full name and service address?
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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user_gz1sp3

2 Messages

My questions were not answered, and the problem is still there.

Most games I record show all but the last 5 minutes or so of each game.

Once in a while I get the whole game. After over 4 hours (two occasion's) on the phone with "agents"

and they couldn't fix the problem, I politely asked for a supervisor or manager to speak to.

I was assured that a manager was coming to answer my questions. That never happened.

I am done with comcast Xfinity. As soon as I can figure out You Tube TV, I'm out of here.

I'm in my 70's and this is THE WORST customer service I have ever had. They keep telling me how much they value my loyalty

after all of these 18 years as a customer. Like the Face book group says..."Comcast Xfinity [Edited: "Language"]" is true.

(edited)

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1 month ago

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XfinityAngie

Official Employee

•

1.7K Messages

user_gz1sp3, I am sorry that you had this experience with us. I would be happy to help. If you are setting your DVR recordings to cover a game, you may need to set it to extend past the time the game is supposed to end. I do this on mine since you can never know how long a game will last. If it goes into overtime, you definitely need to adjust your recording times. If you need assistance with this, please let us know.

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28 days ago

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EG

Expert

•

109K Messages

29 days ago

The concern is not "Community Knowledge Base" related............ Topic moved here to the proper help section.

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user_gz1sp3

My DVR is not recording the last 5 minutes of the games I try and record?

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