Visitor
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4 Messages
“You are logged in but we are unable to access your account details.”
I need to log in and pay my bill because Xfinity isn’t using autopay for the card already on file, for some reason, but your site won’t allow me to do so. I can log in but not access any of my account information, and get the warning quoted in the title.
XfinityAirelle
Official Employee
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2.5K Messages
2 years ago
Hi there! Our awesome digital care team would be happy to assist you. Can you initiate a chat and start with your full name and address? To start a chat, you must be signed in. Please click the chat icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!
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user_56d6e7
Visitor
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4 Messages
2 years ago
I’m on mobile and don’t see any bell
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XfinityAirelle
Official Employee
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2.5K Messages
2 years ago
Ah! Sorry about that! If you are on mobile, you should see a small blue icon with a message icon inside. Do you see that?
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user_56d6e7
Visitor
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4 Messages
2 years ago
I think so, but clicking it seems to just take me to a page for creating a new post here
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user_56d6e7
Visitor
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4 Messages
2 years ago
I also work from home so I would really prefer my Internet not be shut off because xfinity won’t let me pay my bill
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