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user_vb8z1d
1st Topic

Visitor

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3 Messages

Wednesday, June 18th, 2025 12:07 AM

Xfinity Web site painfully slow and terrible overall design.

I have been trying to view my most current bill for about 15 minutes and it still won't open!  I've got the try again message at least 5 times.  It's not the internet connection because any other site works fine.  When I try and to anything on the Xfinity site it takes FOREVER!.  I get the sorry it's taking too long try again messages constantly.  And now I just got randomly logged out of my account while I was trying to access my billing statement.  I'm not sure why you even have a web site at all at this point because it is totally useless.  I just tried to log back into my account and it took over 30 seconds and I got the try again message just logging in.  This is pathetic.  Meanwhile I am currently searching other internet providers, Streaming TV providers and cell phone providers in other browser windows without issue. Going on 3 minutes and the Xfinity site is still trying to get me logged in and access to my account.  

I closed all my browser windows and finally got logged in but now trying to access by bill.  IT'S BEEN 6 MINUTES AND THE WEBS SITE KEPT TRYING TO ACCESS MY BILLING DETAILS.  I GOT THE TRY AGAIN MESSAGE TWICE AND IT LOGGED ME OUT AGAIN!  THIS IS HAS GOT TO BE A [Edited: "Language"] JOKE.  

Question

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Updated 

2 days ago

 • Edited

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XfinityThomasA

Official Employee

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2.5K Messages

2 days ago

 

user_vb8z1d - Thank you so much for sharing your feedback about the trouble you’re having when trying to view your bill on our website. I’m really sorry you’re experiencing this — it’s definitely not the experience we want for you, and we truly appreciate the opportunity to help make things right.

 

To better understand what’s going on and work with you toward a solution, I’d like to ask a few quick questions:

What device are you using when this issue occurs?
Are you connected to your home network at the time?
Which web browser are you using, and have you tried accessing the site through a different one to see if that helps?
Our goal is to make sure you can easily view your statement and get the most out of your Xfinity services. We’re here to support you every step of the way.

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user_vb8z1d

Visitor

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3 Messages

What device - it doesn't matter - I've used my ThinkPad , my MacBook and my Samsung tablet and it's slow on all of them.  

Yes I am connected to my home network.  Again, it's NOT THE NETWORK.  Every other application and web site works normally.  I can stream Video and TV just fine.  I  only have issues on the Xfinity web sit. 

I tried multiple browsers, Edge, Chrome, Firefox and Safari.  That is basic troubleshooting 101, stop deflecting and fix the structure of the web site that is the issue.  

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2 days ago

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user_vb8z1d

Visitor

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3 Messages

Make this post public.  The fact that my post uses all caps and "[Edited: "Language"]" is not enough reason to privatize the post.  Your users need to know what is happening.  

(edited)

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2 days ago

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XfinityGabriel

Official Employee

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2.4K Messages

 

user_vb8z1d, We would surely miss your business and truly want to help. Hmm. I went ahead and tried the website on my end and was able to access the billing statements without any issue. Is today the first time you've experienced this issue? As a friendly heads up, this is a great link to more details about our forum guidelines here.

 

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 days ago

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