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w.ellie
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Friday, February 9th, 2024 7:13 PM

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Xfinity Logs me out after logging in

Hello. I just made a brand new account on xfinity and attempted to sign up for the 1000 Mbps service. Every time I log in on Firefox, Edge, or Chrome I am redirected to the main page and immediately logged out. I cleared the cache and cookies on all 3 browsers and attempted re-logging in on all 3 browsers and it repeats the same issue. As a brand new customer, this is worrying for future service!

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Updated 

10 months ago

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w.ellie

2 Messages

10 months ago

In regards to the official Xfinity app, after logging in I am told "Access Not Authorized" and then am locked out of the app usage

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XfinityAirelle

Official Employee

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2.2K Messages

 

w.ellie 

Hi there! Our awesome digital care team would be happy to assist you. Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!

 

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

10 months ago

0

user_p18baz1

2 Messages

New customer here too and I'm having the same issues as well! A bit frustrating trying to log in and see if my purchase actually went through.

10 months ago

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XfinityEmilyB

Official Employee

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1.7K Messages

@user_p18baz1  Welcome to our community forum and we're so excited to have you join us :). Once you ordered service, did you create a new online account? 

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

10 months ago

0

XfinityDemitrius

Official Employee

 • 

1.4K Messages

10 months ago

I am glad to here you were able to successfully go through the sales order flow when creating a new account/Xfinity ID. We can't wait for you to enjoy our services soon! 

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