Peanut52's profile

Regular Visitor

 • 

6 Messages

Friday, June 9th, 2023 6:58 PM

Closed

What happened to the old Home Page?!?!?! The new Discovery Hub [Edited]!!!

Hate the new Discovery Hub.  Too many sign in requests.  The old Home Page had news, entertainment, all that stuff wrapped into one.  Will be changing Home Page to news.google.com.   Are you trying to get rid of customers?

Contributor

 • 

32 Messages

2 years ago

Where has my homepage gone?  All I see when I log on is a white page saying Discovery Hub and it lists several options:  Hub Home, Internet, Entertainment, Free TV Movies, Mobile, Smart Home.  There is no news and very unlike my usual home page.  It directs me to click on my avatar to see my email.  I much prefer my old home page.  I talked with a rep several days ago and she directed me to clear cookies, etc.  It worked for one day than went back to this Discovery Hub page.  How can I get my old home page back?

Note: This comment was created from a merged conversation originally titled Comcast Home Page Goneeee

Expert

 • 

31.1K Messages

@Ursabear 

At this point in time it appears the Discovery HUB is going to stay.  We can only hope that it's in transition and will have several updates over the course of time.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

Contributor

 • 

32 Messages

I guess I have to accept it.  There is no other solution.  Very boring page.  Hope for a change.

Thanks for responding.

Contributor

 • 

24 Messages

2 years ago

I hate discovery hub.  Looks like a web page from 1995.  Bring back something better.  I have been an Xfinity customer for 20 years and this is the worst web page I have seen.

Problem Solver

 • 

788 Messages

Thank you for your feedback, and we will absolutely get this information passed along to our development teams. 

 

For additional information about the new Xfinity.com webpage, please see here: https://www.xfinity.com/support/articles/new-xfinity-online-experience

I no longer work for Comcast.

New Poster

 • 

14 Messages

xfinitymichelle quit posting this "experience" link. None of us like the discovery home page. We don't need a how to use the discovery home page. We liked the old news page.

Visitor

 • 

1 Message

@XfinityMichelle​ discovery hub is useless seems like big business does not what people think i am thinking the only way to get their attention is through their profits no more of my money

Visitor

 • 

1 Message

2 years ago

I as a Diamond customer need and have for the longest time wanted to leave [Edited: "Inflammatory"] to find good high speed internet oh Well , they now make a HUB [Edited: "Language"] to access our Email etc and so, well I guess it's time to leave, Direct TV maybe ? somewhere that Does allow Newsmax and likes my thousands of dollars a year !   [Edited: "Inflammatory/Political"] I have been a faithful customer for Decades.      Changing my email address on forms and at websites [Edited: "Language"] but hey I am sure to save money as they always raise prices, and I just want a few good things and some Netflix [Edited: "Political"].    [Edited: "Inflammatory/Language"].     And to be good and Moral a upstanding Veteran and Community servant I am Disgusted [Edited: "Political/Inflammatory/Language"] 

(edited)

Visitor

 • 

5 Messages

2 years ago

I agree. Hate the new page. I want the old page back. Whose great idea was it to change a great informative home page?

Visitor

 • 

1 Message

2 years ago

I liked the news feeds. Can't find them anywhere. Not a good move comcast. 

Problem Solver

 • 

788 Messages

Thank you for your feedback, and we will absolutely get this information passed along to our development teams. 

 

For additional information about the new Xfinity.com webpage, please see here: https://www.xfinity.com/support/articles/new-xfinity-online-experience

I no longer work for Comcast.

Visitor

 • 

14 Messages

@XfinityMichelle​ all of you Xfinity employee's are passing along the same lip service [Edit: Inflammatory] to everyone that complains about losing our home page. We will pass this on to our care team ( you must mean your "[Edit: Inflammatory]" ) because Xfinity doesn't really care what we say, they will do what ever they want and keep raising prices. I am looking into moving to Verzion Fios to see if that is better. I am a Xfinity Diamond Member, but it maybe time to move on.

(edited)

Visitor

 • 

1 Message

2 years ago

My thoughts exactly!

Regular Visitor

 • 

5 Messages

2 years ago

I am thinking about leaving Comcast completely!

Problem Solver

 • 

322 Messages

@shanazel We would certainly hate to see you go, however, we do appreciate your feedback on the new home page, and we will continue to implement our valued customers' feedback in new iterations of the home page moving forward.

I no longer work for Comcast.

Visitor

 • 

3 Messages

me too , comcast [Edit: Language] anymore .

(edited)

Visitor

 • 

1 Message

2 years ago

Dear Comcast/Xfinity, I can honestly say I'm angrier at you than I have been in... a long, long time. Your new Discovery Hub homepage is insulting. The fact that my.xfinity.com redirects there without any explanation is infuriating. And trying to ask your chat bot anything is possibly the worst. Seriously. "Where did my.xfinity.com go?" "You're having trouble with your Flex? I can help!" WHAT?! Please bring back the old home page. And if you won't do that, please give us something that doesn't look like it was designed by your troubleshooting chat bot.

Problem Solver

 • 

519 Messages

@user_d8ffd0 I turly apologize regarding the experience with our new web view. I will be sure to pass along your feedback. You mentioned you are having troubles with Xfinity Flex. Can you provide additional details regarding the situation? 

I no longer work for Comcast.

Visitor

 • 

2 Messages

They aren't having problems with Flex.  When the customer asked "where did my.xfinity.com" go...the stupid chatbox was like "so you are having problems with Flex?"  No the customer is not having problems with Flex.  The customer is having problems because you deleted the old homepage and the new Discovery Hub is useless!

Visitor

 • 

2 Messages

2 years ago

really terrible Have called many times "reset modem" only response. Old homepage with news weather was great . this hub page bad news

Visitor

 • 

1 Message

2 years ago

Agree with all of the above comments --new home page is useless if you care about news and current events. Please bring back old home page.

Ron [Edited: "Personal Information"]

(edited)

New Poster

 • 

3 Messages

2 years ago

I agree! We are not happy with this new home page. We want all news, spots and weather in one place like before.

Contributor

 • 

23 Messages

2 years ago

i hate it too. I hate when wesites   change things and  not for the better. [Edited: "Language"] .

(edited)

Visitor

 • 

1 Message

2 years ago

It's absolutely horrendous.Looks like something from the dial-up days.

Visitor

 • 

2 Messages

2 years ago

What [Edited: "Language"] happened to my regular "Myxfinityhome.com" home page???? I didn't ask for a change, and I don't like/want a change!!! I was used to, & comfortable with what I had!  I want the old one back, ASAP! I pay for your services, and it should be for what I WANT! Not what you choose to give me!!! I am "waiting" for the return to Myxfinity.com, or I will be CANCELLING my account with Xfinity!

Note: This comment was created from a merged conversation originally titled My Xfinity Home Page

Problem Solver

 • 

828 Messages

Thank you for expressing your concern in our Forums. We do welcome our customer's feedback, which you can leave via the Xfinity assistant in the Xfinity app. Unfortunately I am not capable to change your home page back to what it was. With that said, we don't want to lose you as a customer. Besides the home page, do you have any other concerns with your account? We do appreciate and value all of our customers, and the best way for a customer to leave feedback regarding a service, or feature of their service, is by leaving that feedback with us in the Xfinity app, via the Xfinity assistant. 

I no longer work for Comcast.

Problem Solver

 • 

498 Messages

I called and complained about it. That new home page is nothing more than a way to sell services. I have every service Xfinity offers, I don’t need a sales pitch, a free movie night or a $10 price increase every year. I need curtesy with no recordings and a home page with news and programming information.  

Regular Visitor

 • 

33 Messages

I too have lost the home page which I had access to on a bookmarked My.account.  I get a notice that the My Account will be replaced by something called the Hub. What I need is to be able to get the Xfinity web home page with the news categories, the weather, the links on the top to email, streaming, etc.  How do I do that? The "bots" assistants are in effect stupid and give me canned answers which do not apply to my issue.  Please just give me the url for the xfinity web site that I can bookmark. I use Google Chrome as my web browser. Customer service has my contact information.  I would appreciate a response. I have been a Comcast subscriber since 1980, and never encountered a problem like this.

Regular Visitor

 • 

33 Messages

I have the same problem.  The "assistant bots" are totally useless on this issue.

Expert

 • 

31.1K Messages

@las8080​ 

This is the new homepage: https://www.xfinity.com/hub/  You can get to your email from this link: https://connect.xfinity.com/appsuite

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

Contributor

 • 

141 Messages

2 years ago

Okay, been with Comcast over 15 years.  You either give me back my original home page with news and info on it rather than this store front [Edited: "Language"] or Verizon here I come.  I am [Edited: "Language"] tired of company's changing [Edited: "Language"] just to be changing [Edited: "Language"].  Old site or one less customer.  I know you don't care, but it gets fixed or this is my last year with Comcast so help me God. 

Note: This comment was created from a merged conversation originally titled Old Sign In Page?

Problem Solver

 • 

828 Messages

We apprecaite you sharing your feedback in our Forums. We definitely do not want to lose you as a customer. To share feedback about your concern, please use the Xfinity assistant in the Xfinity app. 

I no longer work for Comcast.

Contributor

 • 

141 Messages

@XfinityDaryl​ Not going to an app.  Not calling anyone.  Done.  Either old home page comes back (which of course Comcast will never do now) or I'm going to Verizon.  So guess what?  I've already called and set up the initial appointment to go through house layout, etc.  June 28th.  So I guess a fifteen year business relationship will come to an end.  Not all is bad though, I guess Verizon will appreciate my nearly $4,000 a year since Comcast doesn't.  ($300 per month equals 3600 per year, plus extras like MLB Extra Innings and other stuff I'm sure I spend $4,000 a year here.  No longer.  So long Xfinity

Contributor

 • 

141 Messages

Oh, and I also just learned that for all that money I pay every month Peacock will no longer be free.

LOL, you guys are literally trying to lose customers!!!  Well congratulations!!!!!  You've succeeded!

Visitor

 • 

2 Messages

Ditto!!  Bring back old page!  This new one is awful!!

Visitor

 • 

4 Messages

The stupid "Discovery Hub" will, I hope cause Xfinity to lose most customers. Bad call and I'm not alone.

Only thing to "discover" there is how can I buy [Edited: "Language"] I don't need! 

Useless on a good day, downhill from there!

Really disappointed.

forum icon

New to the Community?

Start Here