Quadro's profile

Frequent Visitor

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24 Messages

Friday, November 1st, 2024 12:05 PM

Website problems, can't pay bill

geez good thing they extended my bill pay until the 10th, because im trying to pay my bill and earlier i couldn't even access the bill page, now when i can, it keeps asking me to verify to send to my cell phone or email, tried both and it keeps redirecting back to the same page. 

I tried different browsers there's clearly something wrong with the website billing section, please fix ASAP. I can't pay my bill its messing up my money situation. 

Official Employee

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2.5K Messages

8 days ago

@Quadro Are you able to try incognito https://www.xfinity.com/support/articles/private-browsing and do not check to keep you logged in on the website? I have had success with other customers doing these steps.

Visitor

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16 Messages

after 2 week of issues 

that response worked lol 

thank god the 3hr ride to and from on a buss would of [EDIT: Language]

(edited)

Official Employee

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1K Messages

Glad to hear that worked for you, @frepyou616! We would also recommend making sure your browser is updated and clearing cache and cookies. Did you need any further assistance at this time?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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