Droopy85's profile
Droopy85
1st Topic

New Poster

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1 Message

Tue, Dec 15, 2020 8:00 AM

Unlink old address

I have called and chatted with xfinity but no one has been able to unlink my old address from my account.
I sold my home 3 months ago and transferred services to my new address. I try to unlink my old address but it says I need to transfer administrative rights to another user. There is no other user. Can someone help me unlink it?

Question

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Updated 

2 m ago

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Expert

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26.4K Messages

9 m ago

@Droopy85 wrote:
I have called and chatted with xfinity but no one has been able to unlink my old address from my account.
I sold my home 3 months ago and transferred services to my new address. I try to unlink my old address but it says I need to transfer administrative rights to another user. There is no other user. Can someone help me unlink it?

 

Information about linking/unlinking accounts can be found here.

 

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XfinityJonathan

Official Employee

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839 Messages

9 m ago

There's some unlinking issue preventing folks from doing so that we're investigating with our development teams. 

2

HNEGilley

Visitor

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1 Message

Is this still being explored how to fix it?? It's rather bothersome. 

5 m ago

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XfinityJeniece

Official Employee

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361 Messages

Hey there, @HNEGilley, thanks for reaching out through our Xfinity Forums platform. We would be happy to take a look at your account regarding unlinking your previous address. I could definitely see how this would be bothersome and you have reached the right place to look into this matter further.

 

Please send us a private message with your name and service address to "Xfinity Support" by clicking on the chat icon at the top right of the page. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

5 m ago

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abwanadi1

Visitor

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1 Message

2 m ago

I need help to unlink an old address on my account but getting an error saying "automatic payments needs to be turned off" yet that account is inactive I can't make any changes to that account anymore. 

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XfinityStephanieK

Official Employee

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286 Messages

Hello, @abwanadi1! Thank you for reaching out about your linked account concerns. As this post is old, we'll be closing the post out per our guidelines, but please reach out to our Customer Security Assurance team at 1-888-565-4329. This team will be able to assist in removing the additional email address/home address from your account as the online process is not allowing it. 

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 m ago

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