Unable to "Change Plan"
I am experiencing errors when trying to view "CHANGE PLAN" on the Xfinity site. It comes up with an error saying "We're Sorry. Please contact us and one of our friendly and knowledgeable representatives can help". I've opened multiple tickets over the last few years and this has still not been addressed. I would like to have it resolved so I can browse promotional deals and or easily change my plan if needed. I have cleared my cache/cookies, logged out of the Xfinity site and logged back in, tried multiple browsers on different computers, phones and tablets, Comcast Customer Service said they reset something and to wait 72 hours, and probably a few other fixes I've forgotten. None of which have worked. Hopefully someone on here could shed some light on my problem.
The exact URL's I am being redirected to after clicking "CHANGE PLAN" are as followed:
1.) Immediately after clicking "CHANGE PLAN" - https://www.xfinity.com/buy/plan/gbboffers?CMP=ILC_shop_myxfinity_au
2.) Redirect - https://www.xfinity.com/buy/plan/offersFilter?upgrade=true
3.) Redirect when I get the error page - https://www.xfinity.com/error/buy/sorry?errorCode=plan-contact-us
I've attached a screenshot of the error page. Thank you for any input!