Visitor
•
1 Message
Something unexpected happened.
I'd like to change my house internet (now I am using NOW pass), so I made an account and do the shopping for me. When I tried to pay a bill, some errors occurred. So I tried to continue the purchasing process, but I can't do anything in my account.
If I click "Account and Identity", "Update contact info", or "Cart' tab, this message is showing "Something unexpected happened. Try refreshing the page. If the problem persists, please check back later.". If I click refresh, nothing happens, and I can do nothing.
I think there are some errors in my account. Can someone just check my account?
XfinityJeniece
Official Employee
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4K Messages
3 hours ago
Hey there, @jungbin, thanks for reaching out through Xfinity Forums regarding your account. I would be happy to help you with checking your account is set up correctly. Can you please send a Direct Message with your full name and your full address?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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