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DenBud01
1st Topic

2 Messages

Wednesday, July 31st, 2024

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Sign-In only to be Logged Out Immediately After

I recently attempted to create an Xfinity account and install internet at my address. However, when I now attempt to log into my account I am immediately signed out every time without fail. I have tried to log in on three different browsers and two different devices, and have completely cleared my history/cache and restarted both devices as well, all with no success. I have been unable to confirm my order or pay my bill because of this.

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1 year ago

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1 year ago

@DenBud01 

I recently attempted to create an Xfinity account and install internet at my address. However, when I now attempt to log into my account I am immediately signed out every time without fail. I have tried to log in on three different browsers and two different devices, and have completely cleared my history/cache and restarted both devices as well, all with no success. I have been unable to confirm my order or pay my bill because of this.

If you did not receive a confirmation email then your account was not set up.

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DenBud01

2 Messages

Thank you. I understand that, but I have been receiving emails from Xfinity whenever I attempt to log into my account from another device saying 'new Xfinity sign-in'. Additionally, I have been able to reset my password and have done so. If my account was not set up, how am I able to do these things? 

1 year ago

0

XfinityFrank

Official Employee

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1.5K Messages

@DenBud01, thanks for reaching out to us here on the Community Forum! We can look into this issue further with you. I see we have an open conversation in private, we will continue there! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_g97f54

1 Message

1 year ago

I have had this same exact issue, as well as followed the same steps, with no luck. Any help would be ideal--was on the phone with customer support, but they couldn't find anything at my address and said they couldn't look up an account with the phone number/account email. I have also confirmed both my email address and phone number, and I can't create a new account with that same phone number. Please any help would be really appreciated

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XfinityJeniece

Official Employee

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3.3K Messages

Hey there, @user_g97f54, thanks for reaching out through Xfinity Forums regarding your log in. We would be happy to help you with getting a new account set up and helping with your log in. You have reached the right place! 

 

To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

 

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_kwfcds

2 Messages

1 year ago

I'm experiencing the same issue as the original post and have tried numerous things to troubleshoot but cannot log into my account. Any help as soon as possible would be appreciated.

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XfinityAlyssaA

Official Employee

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2K Messages

Oh, no @user_kwfcds! We're sorry to hear that you are experiencing the same issues with your account as well and appreciate you reaching out to our dedicated Forums team here, rest assured our team is happy to help. May I ask what web browser you are using? Have you tried clearing cache and cookies? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_kwfcds

2 Messages

I've tried and failed at logging in with Chrome, Safari, Firefox, and Edge. Cookies and cache have been cleared, incognito mode has been tried. All I get is an endless loop of being signed out.

1 year ago

0

XfinityFrank

Official Employee

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1.5K Messages

Thanks for confirming, @user_kwfcds! Let's take a closer look. Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address as well as the login ID. Thanks! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

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