Sign in Help

When I try to login customer.xfinity.com, I encounter a partially loaded page followed by a pop-up that says

A communication error has occurred. We have been notified and are looking into the issue. Please try reloading the page or coming back later.

I am then returned to the log-in screen. I started xfinity October 26 and have repeatedly encountered this problem for close to a month. How can I login to my user account?

Responses

Accepted Solution

Hi, @user_4e4737. Thanks for letting us know about your issue. Can you visit https://comca.st/3qYf0Cw and go through the process and see if it asks you to attach your ID? If it says your ID already exists and doesn't change anything you have to call our Customer Security Assurance at 1-888-565-4329. There could be an extended hold when calling. Thanks!

0

U

user_4e4737

Visitor

•

2 Messages

7 d ago

Thank you! I went through the steps and was finally able to login to my account.

1

0

XfinityMikeB

Official Employee

•

319 Messages

Awesome! I'm glad to hear you were able to login! How is everything else going with your service? Do you need any other help?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

7 d ago

0

Sign-In and Account Management

user_4e4737

Sign in Help

XfinityEthan

user_4e4737

XfinityMikeB

New to the Community?