U

Visitor

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2 Messages

Sun, Nov 21, 2021 9:10 PM

Sign in Help

When I try to login customer.xfinity.com, I encounter a partially loaded page followed by a pop-up that says

A communication error has occurred. We have been notified and are looking into the issue. Please try reloading the page or coming back later.

I am then returned to the log-in screen. I started xfinity October 26 and have repeatedly encountered this problem for close to a month. How can I login to my user account?

Accepted Solution

XfinityEthan

Official Employee

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498 Messages

7 d ago

Hi, @user_4e4737. Thanks for letting us know about your issue. Can you visit https://comca.st/3qYf0Cw and go through the process and see if it asks you to attach your ID? If it says your ID already exists and doesn't change anything you have to call our Customer Security Assurance at 1-888-565-4329. There could be an extended hold when calling. Thanks!

Visitor

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2 Messages

7 d ago

Thank you! I went through the steps and was finally able to login to my account.

Official Employee

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319 Messages

Awesome! I'm glad to hear you were able to login! How is everything else going with your service? Do you need any other help? 

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