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When I try to login customer.xfinity.com, I encounter a partially loaded page followed by a pop-up that says

A communication error has occurred. We have been notified and are looking into the issue. Please try reloading the page or coming back later.

I am then returned to the log-in screen. I started xfinity October 26 and have repeatedly encountered this problem for close to a month. How can I login to my user account?

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Accepted Solution

CCEthan

Official Employee

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1.4K Messages

4 years ago

Hi, @user_4e4737. Thanks for letting us know about your issue. Can you visit https://comca.st/3qYf0Cw and go through the process and see if it asks you to attach your ID? If it says your ID already exists and doesn't change anything you have to call our Customer Security Assurance at 1-888-565-4329. There could be an extended hold when calling. Thanks!

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user_4e4737

Visitor

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2 Messages

4 years ago

Thank you! I went through the steps and was finally able to login to my account.

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CCMike1

Official Employee

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933 Messages

Awesome! I'm glad to hear you were able to login! How is everything else going with your service? Do you need any other help?

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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4 years ago

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user_4e4737

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CCEthan

user_4e4737

CCMike1

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