KG25's profile

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1 Message

Fri, Sep 11, 2020 10:00 AM

Removing User Error

I am trying to remove a user from my old account that I had in college. He is unable to make an account because he is linked to this old one. I am the primary user but everytime I try and remove him it says "Looks like something went wrong" then prompts me to reload the page. 

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Again

Expert

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25.5K Messages

8 m ago


@KG25 wrote:

I am trying to remove a user from my old account that I had in college. He is unable to make an account because he is linked to this old one. I am the primary user but everytime I try and remove him it says "Looks like something went wrong" then prompts me to reload the page. 


Is this "old account" that you had in college still in service or was it cancelled, or did you transfer it to a new address?  If you transferred the account, you have a new account number and you're probably logging in to your old account.  Make sure you're logging into the correct account and look up the primary user id.

 

To find your Primary user ID, use the Lookup Tool: https://idm.xfinity.com/myaccount/lookup
 
Just enter the requested information and you will see a listing of all the user ID's on your account, one of which will be the Primary ID.

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New Poster

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1 Message

4 m ago

I am having the same issue. I have an old account that I have since transferred to a new address with a new account number. I'm trying to unlink the old account (removing the users from the account first) but got the same errors since it is an "old account". Any suggestions on how to resolve this?

 

Thanks,

Steven

Official Employee

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839 Messages

4 m ago

hi @Steven16 can you PM me and I'll take a look? Click on my name and message me.

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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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