peacock subscription activation impossible through Xfinity site.

no. just tell me the fix. I'm done with customer service. this goes nowhere unless I can talk to someone (preferably a manager in the IT or website dept) who actually knows what they are talking about. 

I'm sorry to say, this is not generally a cut-and-dry situation, @user_yp8ior. If you just signed up for Gigabit service but are not getting the activation prompt, we may need to add the Peacock code to your account manually. If the code is there, but you are still not getting the activation prompt, there may be a different issue. It can vary from person to person, and from region to region. The only way for us to know for sure is by looking at your account and finding out what's missing, then taking steps to put things in order.

 sounds like your website is faulty. I mean, it obviously is faulty. There is no question about that. Can you guarantee someone with expertise will actually assist me? I'm done with starting from scratch talking with someone who is 15 time zones away who knows nothing about how to help with this and simply wastes by time with garbage texts and unhelpful phone support. 

I certainly understand your concerns and want to assure you that we're here to support you, user_yp8ior. We do apologize for any inconvenience or frustration this has caused you thus far. My team can absolutely check to ensure you have the correct codes on your account and see if the activation issue you're experiencing is related to a different/known issue. To do so, please send us a Direct Message. Here are those detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Direct Message icon” (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message