Peacock offer for Diamond

Hello, I am Diamond and am trying to figure out how to get Peacock for free. It shows up as a perk on my rewards page but there is no clickable option. After reading the forums, I went to xfinity.com/activate-peacock and signed on. It said, “We’re sorry, your account isn’t eligible for this Peacock offer” What is required to qualify? Clearly just being Diamond isn’t sufficient.

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XfinityMarshante

Official Employee

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917 Messages

1 month ago

Hello @user_r6t5p7, thank you for taking the time to leave a post. Sorry for the confusion you’ve run into while trying to activate Peacock. I know how frustrating it is when something is listed as a perk but doesn’t give you a way to redeem it. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, we'd be more than happy to look into this for you.

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

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user_bnixoh

Visitor

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1 Message

I am having the exact same issue and I've chatted and emailed with someone with no luck. Can you help me with this, please?

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20 days ago

0

XfinityRay

Official Employee

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3.7K Messages

Hi there, @user_bnixoh! How is your day going? We are happy to further assist you with Peacock. Since you tried the troubleshooting steps already, I will need to access your account from here. There is sometimes a Peacock code missing from your services that we need to add. Other times, we have to get our engineering team involved to get it working. We will get it up and running for you!

Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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20 days ago

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user_r6t5p7

Visitor

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2 Messages

@user_bnixoh Follow the instructions that XfinityRay sent on starting a direct message with support. I did that and within 2 days all was working.

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19 days ago

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XfinityJosephA

Official Employee

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2.1K Messages

user_bnixoh it was a pleasure working with you. I'm glad we could do our part to get Peacock working. Have a good day and enjoy the app 😀

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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18 days ago

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user_pnjzm0

Visitor

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2 Messages

1 month ago

There are hundreds of posts with this issue. Apparently you can't even contact support by message on here anymore either. Seems the only way to do it is to call customer service and spam "0" to get a person.

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Sign-In and Account Management

user_r6t5p7

Peacock offer for Diamond

XfinityMarshante

user_bnixoh

XfinityRay

user_r6t5p7

XfinityJosephA

user_pnjzm0

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