Visitor
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1 Message
Peacock offer for Diamond
Hello, I am Diamond and am trying to figure out how to get Peacock for free. It shows up as a perk on my rewards page but there is no clickable option. After reading the forums, I went to xfinity.com/activate-peacock and signed on. It said, “We’re sorry, your account isn’t eligible for this Peacock offer” What is required to qualify? Clearly just being Diamond isn’t sufficient.
user_pnjzm0
Visitor
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2 Messages
16 hours ago
There are hundreds of posts with this issue. Apparently you can't even contact support by message on here anymore either. Seems the only way to do it is to call customer service and spam "0" to get a person.
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XfinityMarshante
Official Employee
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843 Messages
9 hours ago
Hello @user_r6t5p7, thank you for taking the time to leave a post. Sorry for the confusion you’ve run into while trying to activate Peacock. I know how frustrating it is when something is listed as a perk but doesn’t give you a way to redeem it. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, we'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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