Skip to main content

  • Home

  • Getting Started

    • Offers

U
user_j2zc1z
1st Topic

5 Messages

Friday, September 6th, 2024 6:54 PM

Peacock for Gig Speed

I cannot access Peacock Premium.  I have activated the account but when I continue to Peacock, it will not let me access the Premium content.

Question

 • 

Updated 

3 months ago

15

1

0

Was this helpful?

XfinityFrank

Official Employee

 • 

1K Messages

3 months ago

Hi there, @user_j2zc1z! Thanks for reaching out to us here on the Community Forums! We can help! Could you tell me how you're accessing? Via the X1 Box, XFINITY Stream App or the Peacock site and what error you see when trying to access the premium content? Thanks!

6

0

user_j2zc1z

5 Messages

@XfinityFrank​ I am not even receiving an error.  I am trying to access the Peacock site and it doesn't acknowledge I have premium access.  It just asks to subscribe to it after I have logged in.

Like

Reply

3 months ago

0

XfinityAntoine

Official Employee

 • 

1.4K Messages

WOW Okay. I'd like to see what UserID you're using and take a look to see if it's broken. In order to get started can you, please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

--

• Click "Sign In" if necessary

• Click the "direct messaging" icon or https://comca.st/3lv0gXz

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

3 months ago

0

user_j2zc1z

5 Messages

I have sent the message.  Awaiting a response.

Like

Reply

3 months ago

0

user_j2zc1z

5 Messages

DM's don't work if I don't get any response...

Like

Reply

3 months ago

0

user_j2zc1z

5 Messages

For anyone else that has this issue, I had a typo in my email when I activated my account with Peacock.  I had to contact Peacock support and they were able to figure out the typo and corrected it for me.  Xfinity support was pretty much helpless.

Like

Reply

3 months ago

0

forum icon

New to the Community?

Start Here