Contributor
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291 Messages
New web site issues
The so called new website is one of the most difficult websites to use IMHO. sometimes I can sign in sometimes not. Sometimes I get in, try to go to one of the areas under "my account" and it requires me to sign in again, if I try another area it then asks me to sign in again. if I go to the bill area sometimes it will show the information and sometime it won't. I don't use a smartphone so this is all done from computers. Yes, I have tried different browsers and the same thing will happen. As a user I expect to see a website to be easier to use but this recent change by comcast makes it harder and more cumbersome to use than ever. I continue to shake my head ever time comcast makes a change to the website. Please go back to the old web page it was easy and simple to use I could get done what I needed to and move on, now it takes 15-20 minutes.
Again
Expert
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31K Messages
2 years ago
@fedup978
Make sure you have cookies set so that you won't [or shouldn't] have to sign in to each other. You can bookmark each area you'd like to check in to which might make it easier to navigate. That's something I have done and it makes things much faster.
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CCAshley1
Official Employee
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746 Messages
2 years ago
Thank you for your feedback, We are sad to hear of the troubles you are having. Can you confirm the site you are accessing?
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ojmc
Contributor
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18 Messages
2 years ago
I agree 100% with the above comments.
Prior to the "new" website it was pretty easy to find and do what you wanted. Now I have to search for routine tasks like viewing voice mail. I suspect this is the result of the designers/implementers doing what they perceive to be good changes while ignoring the activities of their actual user database.
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raptyrred
Contributor
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185 Messages
2 years ago
I am also have trouble, I am unable to view my account. No matter what I click on it sends me to sales pages then logs me off. The web site has not worked since they 'improved' it. I am now chatting with xfinity. Feels like I am talking to a wall.
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fedup978
Contributor
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291 Messages
2 years ago
Just an update comcast that it is 21 days later and still having issues with your new website. can't go from one area to another without having to sign in again to that area, messages coming up that it is not available . currently this new page has opened up 5 tabs one for each area that I have gone to. and if I go back to one of the other tabs it asks me to sign in again. I guess this was a test to see how many customers that you can get upset, if this is what you planned you certainly have done an excellent job and must be very proud of what you have accomplished. Continue to shake my head at this company.
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fedup978
Contributor
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291 Messages
2 years ago
So now a new issue when trying to get into the website, happened yesterday and again today. put in my user name go to password screen input that, then I get a message to put in my cell mobile number which is already on file, click do that later and then I get this message "
Let's try that again.
Sorry, we ran into a problem. It looks like you come from an unknown source."
But there is no way to try it again, so I close the tab and go to the xfinity.com URL again, hit entry, and guess what it brings me right in WITHOUT, having inputted my username or password. I just love this new website that has one new issue after another. Oh BTW and your 800 number is still having issue which I figure is a good way to stop your customer base from complaining. I would sure love to go through one week without some sort of issue with comcast.
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user_308525
Visitor
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1 Message
2 years ago
I have just spent over 2 hours to update an auto pay credit card and also never was able to find out what channels are on the more sports and entertainment package in my area. Employees were nice enough when I could finally get a real person. I just want to see what I have and never could find what channels are on what package on my account. They website and phone is highly user unfriendly and makes me think it is on purpose to frustrate and make people give up. Nothing should be this hard. If there was a competitor in my area I would switch. No excuses comcast/xfinity are good enough to be this difficult.
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