My plan and cart not correct

In my account it says I have three boxes, then I click and it shows the two boxes, then in my plan cart it shows one addition box at $12 and another additional "box" at $24...... I called and customer service had no clue what to do. I tried to look at my bill and it says the system is down.

I have had two boxes and two only for over a decade. Why does your system say three different things and why can't you correct it?

As for $12 for a box, when you go to a restaurant do they charge you for forks and plates?

How come the electric company doesn't charge me a tab for the meter?

At any rate, if you are going to bilk people for things they aren't even capable of owning or deriving value from, then you should get it correct in your system, yet customer service was droll, dry, disinterested, and clueless as to what to do.

Just as it has been with my phone number no longer being recognized when i call in, which comcast has failed to fix for over six months.