Account not recognized for six months even after spending an hour with account security

Cutomer for over ten years. My address the same. Phone number been same for eight years. Always been recognized when I call.

For last six months that horrid comcast bot thinks my street address is something else, and does not recognize me when I plug in phone number manually.

Comcast already wastes your time every time you call in with every hoop possible to keep you from talking to a human, regardless of over a decade of paying hundreds of dollars a month for channels you never watch once. You think a restaurant would do you like that if you bought a $70 dinner each week? They'd go out of business in a minute. Anyway, just try to get help when botfinity decides you are not you. A living [Edited: "Language"].

I have complained multiple times but the agents just confirm that my phone number is my account and my address is my address as if that is all there is to it. Useless.

A few weeks back I got sent to some ultra security account guy, and spent an hour on the phone confirming everything but my dna and blood type. He assured me it was all over, would never ever happen again. That someone else has my name and the accounts were mixed up but our hour on the phone to start my day fixed it all up. Very reassuring. Imagine how many same names xfinity has, and regardless, great data security there. Never in all my life has my account got mixed up. Never in my life has a company failed to recognize my phone as mine.

Anyway, you know the drill. I would have bet ten trillion dollars that the next time I called in, the bot would fail to get my phone right and I would have to waste more precious, irretrievable moments from my life trying to teach xfinity who I am. They never ever fail to bill someone else, no problemo recognizing my information come bill time, but even as my phone number is tied to my name, address, and billing, when I call in = FAILLLLL.

Yesterday was that day. Internet dropped. Wanted to know if was my end or theirs. Called. FAIL. Spewed minutes to fool system into getting me a human. Agent took a bunch of time, finally told me the department he needed was not answering, and promised that he'd email me. Over 24 hours later, no email. Would have bet farm on that too. If had dollar for every time comcast said they would get back it touch.... ouch.

Good news is I recently tried to buy the baseball package and when the box would not take my order and told me to call in, well, naturally I was not recognized and comcast lost that purchase. Such pyrrhic victory is what I've been reduced to in the half year or more odyssey quest saga to help xfinity comcast get a phone number right.

Then they wonder why people by the millions just unplug and LET IT STREAM.