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Qurosh
1st Topic

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1 Message

Wednesday, May 26th, 2021 8:17 PM

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Looks like you can't make changes to this plan. Please contact the account owner to continue.

Hi Comcast,

I am experiencing the same issue as these posts:

1. https://forums.xfinity.com/conversations/signin-and-account-management/looks-like-you-cant-make-changes-to-this-plan/602daf53c5375f08cd081137

2. https://forums.xfinity.com/conversations/signin-and-account-management/looks-like-you-cant-make-changes-to-this-plan-please-contact-the-account-owner-to-continue/602dafcfc5375f08cd181467

3. https://forums.xfinity.com/conversations/signin-and-account-management/sorry-looks-like-you-cant-make-changes/602dafd1c5375f08cd183ba6

4. https://www.reddit.com/r/Comcast_Xfinity/comments/dc5jmw/looks_like_you_cant_make_changes_to_this_plan/

5. https://forums.xfinity.com/conversations/signin-and-account-management/deactivated-existing-account-prevents-creation-of-new-account-with-same-phone/602dafa0c5375f08cd1216a2

Almost all useful features on Xfinity are not available to me. I cannot begin a new service. I chatted with a representative on Ask Xfinity and they weren't able to resolve the problem either.

Attempting to create a new profile on a private browser as suggested by an Xfinity employee from link 5 does not work. Once I input my phone number I get the same error message and I am unable to continue in account creation. 

What is the solution?

Thanks in advance.

P.S. your developers ought to find a permanent solution.

Question

 • 

Updated 

3 years ago

2.1K

3

0

CCMartin

Gold Problem Solver

 • 

2.9K Messages

4 years ago

Hey there @Qurosh

It seems that your permissions on the account is not set to Account Holder status. Our team can double check into everything to make sure it is set up. If not, we can see what we can do to help. Can you please private message our team your full name and service address?

 

To send a private message, please click the chat bubble, enter "Xfinity Support" in the header to whom you want to send a message to, and type away! 

 

Thanks so much! Our team can not wait to help out. 

2

0

user_48ca73

Visitor

 • 

1 Message

@XfinityMartinB I am having the same issue too! Please help!

4 years ago

0

XfinityEmilyB

Official Employee

 • 

1.9K Messages

Welcome to our community forum, @user_48ca73! I use the online account to manage my service all the time so I'd be upset if I didn't have the options available that I needed. Rest assured, you've reached the perfect team for help and we'll stick with you here until we get this figured out :). Is your profile listed as the Primary? If not, you will need to log in as the Primary to have access to all account features. You can use this helpful link to find your Primary username in case you are using a different one. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

0

user_223654

Visitor

 • 

1 Message

4 years ago

I am having this same issue, help!

1

0

XfinityJeniece

Official Employee

 • 

3K Messages

Hey there, @user_223654, thanks for reaching out through Xfinity Forums we would be happy to assist you with troubleshooting your Xfinity Account! We definitely want to ensure that you are able to make changes to your account! 

 

Please send us a private message with your name and service address to "Xfinity Support" by clicking on the chat icon at the top right of the page. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

0

user_a8c504

Visitor

 • 

1 Message

3 years ago

I am having the same issue, please help!

1

0

XfinityThomasC

Official Employee

 • 

2.4K Messages

Hello @user_a8c504! Can you direct message us your name and address, please? Make sure you are signed in with your Xfinity credentials.

  1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
  2. Click the "New message" (pencil and paper) icon
  3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
  4. Type your message in the text area near the bottom of the window
  5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

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