isismiller98's profile

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1 Message

Fri, Jul 31, 2020 1:00 PM

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"SORRY, LOOKS LIKE YOU CAN'T MAKE CHANGES"

I am trying to restart my xfinity service/purchase a new plan. However, whenever I try to do so I get an error message telling me I need to contact the account owner to make any changes. I AM the owner though. So I do not understand why this is happening! 

jav6joev

Gold Problem Solver

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2.2K Messages

1 y ago


@isismiller98 wrote:

I am trying to restart my xfinity service/purchase a new plan. However, whenever I try to do so I get an error message telling me I need to contact the account owner to make any changes. I AM the owner though. So I do not understand why this is happening! 


Are you sure that the login you're using has the Account Owner privilege?  Login and select 'Users' to see all the user logins and access levels.

Again

Expert

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26.7K Messages

1 y ago


@isismiller98 wrote:

I am trying to restart my xfinity service/purchase a new plan. However, whenever I try to do so I get an error message telling me I need to contact the account owner to make any changes. I AM the owner though. So I do not understand why this is happening! 


You say you're trying to restart your service?  If you cancelled your service that account no longer exists, which is why you can't make any changes.

Official Employee

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839 Messages

1 y ago

The best thing to do in this situation is to go to xfinity.com in a private browser, and list yourself as a new customer. You'll provide your Xfinity ID information (email and mobile) tied to your existing identity, and it'll link the information and bring it along in the buyflow. You don't need to sign in to boot. See if that works.

 

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