Visitor
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2 Messages
Infinite Login Loop
Hello.
when I try to login to my Xfinity account, there’s a loading screen and then “Hmm, that page didn’t load correctly. Hit refresh to try again.” I cannot access my account.
Visitor
•
2 Messages
Hello.
when I try to login to my Xfinity account, there’s a loading screen and then “Hmm, that page didn’t load correctly. Hit refresh to try again.” I cannot access my account.
CCAnna
Problem Solver
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874 Messages
2 years ago
I am sorry to hear you have had trouble logging into your account @user_338995. You have come to the right team to get to the bottom of this. First, have you been able to access your online account in the past? Have you tried any troubleshooting steps (clear cache and cookies, uninstall reinstall the app, try a different device)? If this is your first time logging in, please click this link to set up your primary username https://comca.st/3Rkm1aC.
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user_338995
Visitor
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2 Messages
1 year ago
Hello,
Yes I've tried clearing the cache and cookies. It's not my first time logging in. I can get past the initial login screen to access my account, but when I try to access my billing it kicks me out to login again, and then it says "hmm something went wrong." I tried it on several different browsers, devices, and networks, all with the same effect.
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