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user_a98c88
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Visitor

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4 Messages

Tuesday, June 22nd, 2021 8:08 PM

Closed

I keep getting the "we're sorry this isn't working right now" error.

I can log in to my account but when trying to see account details, bill or support keep getting the "we're sorry this isn't working right now" error." or "Try again"  Searched the forum and found the Mega Thread concerning this

.

Have refreshed browser, deleted cookies, tried 3 different computers, diff browsers and verified the xfinity I.D. The mobile app does the same. I have read that a behind the scenes re assoctiating account user id needs to be done.

Been happening for over a week. Can this be completed soon?>

Question

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Updated 

4 years ago

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Accepted Solution

user_a98c88

Visitor

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4 Messages

4 years ago

All set and working.  Thank you very much.  Did not expect it to be resolved so fast!!

good job

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XfinityAirelle

Official Employee

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2.7K Messages

Thank you! We are happy to hear everything is fixed. I know you said you needed to log off, but if you ever run into any other questions or concerns, our awesome digital care team is here for your support 24/7! I wish you a great rest of the week, Patricia! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

0

CCEthan

Official Employee

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1.4K Messages

4 years ago

Hi, @user_a98c88. Thanks for posting about your Login issue! I appreciate you trying everything you could and we can check it out and see where the problems are and get it resolved. Can you send us a private message with your name and address using the chat icon in the top right near the bell icon? You have to be signed it, but if the login issue prevents it, let me know. Thanks!

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user_a98c88

Visitor

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4 Messages

4 years ago

Sent the message as requested!

2

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CCAaron1

Problem Solver

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954 Messages

I would like to go private so that I can get your account information and take a deep look since you have tried all the other troubleshooting steps already. Please send me a direct message with your first and last name, along with your complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.   

 

Here are detailed steps to direct message us:  

 • Click "Sign In" if necessary 

 • Click the "Peer to peer chat" icon (upper right corner of this page) 

 • Click the "New message" (pencil and paper) icon 

 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 

 • Type your message in the text area near the bottom of the window 

 • Press Enter to send your message 

I no longer work for Comcast.

4 years ago

0

user_a98c88

Visitor

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4 Messages

As requested - sent the info

4 years ago

0

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