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Visitor

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4 Messages

Tue, Jun 22, 2021 8:08 PM

I keep getting the "we're sorry this isn't working right now" error.

I can log in to my account but when trying to see account details, bill or support keep getting the "we're sorry this isn't working right now" error." or "Try again"  Searched the forum and found the Mega Thread concerning this

.

Have refreshed browser, deleted cookies, tried 3 different computers, diff browsers and verified the xfinity I.D. The mobile app does the same. I have read that a behind the scenes re assoctiating account user id needs to be done.

Been happening for over a week. Can this be completed soon?>

Responses

Accepted Solution

Visitor

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4 Messages

1 m ago

All set and working.  Thank you very much.  Did not expect it to be resolved so fast!!

good job

Official Employee

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93 Messages

1 m ago

Hi, @user_a98c88. Thanks for posting about your Login issue! I appreciate you trying everything you could and we can check it out and see where the problems are and get it resolved. Can you send us a private message with your name and address using the chat icon in the top right near the bell icon? You have to be signed it, but if the login issue prevents it, let me know. Thanks!

Visitor

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4 Messages

1 m ago

Sent the message as requested!

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