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user_7d4wax
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Visitor

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1 Message

Wednesday, July 30th, 2025

How come Xfinity's website is always ridiculously slow

Every single time I sign in, the website is extremely slow or useless, and yes, I already checked my internet speed and other websites, this is the only website that is very very slow and this is a recurring problem, it happens all the time not just once. Every time I get the message "We are having some trouble connecting to My Account." It is hard to believe that Xfinity, being an internet company, has such ghetto speeds in their own website. It feels like its on purpose so no one can make any changes to their accounts. This is also why I would never even consider to have a phone plan with xfinity.

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1 month ago

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XfinityRaf

Official Employee

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1.2K Messages

3 months ago

Good morning @user_7d4wax, and thank you for taking the time to leave us your feedback about the XFINITY website. I will pass that along to our dev team to review. If you have a smartphone, head over to https://www.xfinity.com/apps to download the XFINITY app.  The app is a great one-stop shop to handle multiple things for your account. You mentioned making changes to your account, is there anything that I can assist with? 

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Expert

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32.9K Messages

3 months ago

@user_7d4wax 

Every single time I sign in, the website is extremely slow or useless, and yes, I already checked my internet speed and other websites, this is the only website that is very very slow and this is a recurring problem, it happens all the time not just once. Every time I get the message "We are having some trouble connecting to My Account." It is hard to believe that Xfinity, being an internet company, has such ghetto speeds in their own website. It feels like its on purpose so no one can make any changes to their accounts. This is also why I would never even consider to have a phone plan with xfinity.

How many extensions does your browser have?  Have you tried disabling some to see if that makes a difference?

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PAS-clan

Visitor

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1 Message

2 months ago

I am not able to update my payment method because the website is slow/broken/not working or whatever. I keep getting the message that it is not available right now but they are on it. I have tried for several days now. I guess I have to make a phone call to work with a web service provider. How old fashioned. Fix your website already. I have done business with xfinity for several years now and the website has always given me trouble. Not sure what to do next other than give them an old fashioned phone call. 

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XfinityBenjaminM

Official Employee

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2.5K Messages

 

PAS-clan Please try clearing your cookies/cache in the browser you are using. You may also want to try a completely different browser. You can also use the Xfinity App. Here is a link to provide step-by-step instructions as well (https://www.xfinity.com/support/articles/my-account-app-manage-stored-payments).

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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2 months ago

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user_kklysn

Visitor

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1 Message

2 months ago

I pay ALL my bills online and the Xfinity website is the ONLY website that I have continuous issues with.  It's laughable since they are the ones providing internet service.  You would think if anyone had a well developed website it would be them.  

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XfinityJustinM

Official Employee

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374 Messages

Hi @user_kklysn, thank you for taking the time to share your experience with us. I would highly recommend clearing your cache & cookies as this will enhance your web experience on every webpage you visit. You can do this by following the steps listed in the article below.
Clear cache and delete cookies in Google Chrome

Please let us know if this helps. 😀

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

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user_iift91

Visitor

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4 Messages

1 month ago

I tried to update the credit card info. This site is a spin of death with multiple messages "

ERROR

Sorry, this isn’t working right now

Please return to My Account Overview while we resolve the issue

"

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user_iift91

Visitor

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4 Messages

Just clicking on Billing gives this message "Just a moment. This is taking a bit longer than expected, but we're on it."

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1 month ago

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user_iift91

Visitor

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4 Messages

Simply clicking on Billing first displays this "Just a moment. This is taking a bit longer than expected, but we're on it." and then subsequently "

ERROR

Sorry, this isn’t working right now

Please return to My Account Overview while we resolve the issue."

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1 month ago

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user_iift91

Visitor

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4 Messages

and, the CEO collects $35Mil . What a shame!!!

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1 month ago

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XfinityJorge

Official Employee

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2.6K Messages

 

user_iift91 Hi there! Thank you so much for using our Forums and for taking the time out of your day to contact us. We are here happy for the opptunity to work together and help with the issues you are having with our site. In order to get started can you send us a DM with your complete name and service address? 
Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message
 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

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