5 Messages
How am I supposed to pay my bill when I can't log in to the website?
I would assume that XFinity would like to pay my bill every month, on time. Yet, I can't log in to their website for the second month in a row. I've manage to theoretically pay through the Assistant, which is a piece of useless garbage. And when I try to get to an agent through it, it takes multiple circles through useless prompts. How about when I type "Agent," it immediately recognizes that it is, in fact, useless, and connects me?
I'm at the point where I'm ready to just stop paying and move to a competitor.
Today was even worse than last month, where I at least got signed in once or twice, though I never could get the payment page to load. Today it just kept cycling me back to a page to enter my password, while occasionally display a screen that looked like it was a timeout warning, but was never visible long enough to read the whole thing. I managed to get to my email through the link at the top of this page, which implies that at some point at least one of my login attempts actually worked and I am in fact logged in, but despite that apparently being the case, I still can't get to any page that will actually show me billing information, most recent payments, or anything, you know, useful.
Not all of us want to use a smartphone and an app to do this with. Many of us still prefer to use our PCs that are our primary means of using the internet.
Official Solution
EisaiZenji
5 Messages
7 months ago
So, finally one of the official responses in DM suggested switching browsers and potentially refreshing Firefox. I have Chrome, but only use it once in a blue moon, but it seemed to work fine, so I went ahead and did the Firefox refresh, which seems (so far) to have fixed things (and I haven't changed the recommended settings/hardware acceleration from their default on, so interesting that that partial fix worked like it did...). I didn't even think about the refresh, since I haven't had to do it in literally years, but for now it seems to be doing the job.
If anyone else having these issues is using Firefox, at least: the 3-bar drop-down menu (by default in the upper left)->Help->More troubleshooting information->Refresh Firefox (which will be in the upper left of the settings tab it'll open). It should also give you a chance to confirm before committing to doing it.
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Accepted Solution
XfinityThomasC
Official Employee
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2.2K Messages
7 months ago
@EisaiZenji We want to thank you for reaching out on the Community Forum for support with your Xfinity website login issue. We are glad we were able to resolve your issue by recommending you refresh Firefox. Never hesitate to create another public post for any of your future account and service needs!
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XfinityWilliam
Official Employee
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1K Messages
7 months ago
Hello EisaiZenji. Please clear your cache and cookies in your internet browser, restart the browser and try once more.
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rhnkqn02
Visitor
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1 Message
7 months ago
having same problem what the heck?
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user_am57jj
1 Message
7 months ago
I've been having the same problem for the last couple days. I called "Customer Support" and got directed to a couple different departments. The third time I was redirected, I was on hold for half an hour, so I gave up. Extremely frustrating.
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EisaiZenji
5 Messages
7 months ago
So, I was having issues with a different website, and after a bit of searching I found something suggesting I turn off performance settings and hardware acceleration in Firefox and restart. It fixed things for that website, and then after a while I thought maybe that might have consequences for Xfinity, so I reset the settings and restarted again and was able to access the billing page. There are still issues with the site (sidebar still only shows name and "Sign Out", and the billing page seems to take longer to load than it should), but I was able to access the billing page. I'm not going to leave the settings disabled for other reasons, so it's entirely possible I forget this in the future, but there's at least a partial solution. Seems to me like this should be something that can be solved without me having to change those settings.
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user_451dcb
Visitor
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24 Messages
7 months ago
I agree with many of these ppl. It is absolutely ridiculous that I pay high sums for my connection to Xfinity and it takes forever to get logged on and STAY logged on. Today it was over 60 minutes messing around with the [Edited - Language] cache. Used a brand NEW INSTALLATION of CHROME and had the same problems on a BRAND NEW HARDLY USED PC. We should NOT HAVE TOP GO THROUGH THIS. What a waste of our time!!!!!!!!! Someone needs to fix the [Edited - Language] problem already.
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