
Xfinity Community
EisaiZenji
Joined
Thursday, May 30th, 2024
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EisaiZenji's Activities
11 months ago
I haven't been able to access the "billing" portion of your website for three days. When I attempt to, I get the error "Safari can't open the page because it couldn't establish a secure connection to the server.". I've tried with two browsers (Safari and Firefox), an iPad, two computers, and even th
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11 months ago
Same issue here. Cannot pay. Cannot add a new payment method. And don't act like this is something new, the same issue happened years ago. The system asks me to authenticate via email or text. I entered the code and then stuck in this loop of authent
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11 months ago
Getting the same message too. For over a week now. Fix the error in the bill pay so I can pay my bill!
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11 months ago
11 months ago
Im having this exact issue on both mobile and desktop
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11 months ago
11 months ago
trying to pay bill. this is still an issue. please fix your site
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EisaiZenji
commented onEisaiZenji
's post1 year ago
I would assume that XFinity would like to pay my bill every month, on time. Yet, I can't log in to their website for the second month in a row. I've manage to theoretically pay through the Assistant, which is a piece of useless garbage. And when I try to get to an agent through it, it takes multiple
EisaiZenji
commented onEisaiZenji
's post1 year ago
I would assume that XFinity would like to pay my bill every month, on time. Yet, I can't log in to their website for the second month in a row. I've manage to theoretically pay through the Assistant, which is a piece of useless garbage. And when I try to get to an agent through it, it takes multiple
So, I was having issues with a different website, and after a bit of searching I found something suggesting I turn off performance settings and hardware acceleration in Firefox and restart. It fixed things for that website, and then after a while I t
EisaiZenji
replied to a comment onEisaiZenji
's post1 year ago
I would assume that XFinity would like to pay my bill every month, on time. Yet, I can't log in to their website for the second month in a row. I've manage to theoretically pay through the Assistant, which is a piece of useless garbage. And when I try to get to an agent through it, it takes multiple
@user_pwikdg Go to the link they mentioned ( https://forums.xfinity.com/direct-messaging )-- I didn't see a "Direct Message" icon at first either (it's the text box up next to the Bell icon at the top of this page), but that link takes you right th
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