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Visitor

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3 Messages

Wednesday, September 1st, 2021 1:54 AM

Closed

Hmm, the page didn't load correctly

Hey there, every time I login in the xfinity website, I cannot access my account. The page (https://customer.xfinity.com/?beta=1) shows only

Hmm, the page didn't load correctly

Refresh page

However after click reference page, the page doesn't show any changes. I thought this is because I didn't set up the two-step verification. However, I cannot use both options from the page from https://www.xfinity.com/support/articles/enroll-2-step-verification because I cannot access the account information. 

Please help!!!!

Question

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Updated 

2 years ago

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estrada_22

Visitor

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2 Messages

3 years ago

Im having the same issue, im tried with a several devices and nothing works, can you guys help me?

1

0

XfinityAirelle

Official Employee

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2.1K Messages

@estrada_22

Hi there! We would be happy to assist you. Can you initiate a chat and start with your full name and address? To start a chat, please click the chat icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

kc_28

Visitor

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1 Message

3 years ago

Hello, I am having the same issue as everyone else. Any time I try to log into my account it says "Hmm page did not load correctly". I also cannot log into my account on the app. I have tried multiple devices and have had the same result. I am a new account and need to activate my devices, but I won't be able to because I can't access my account. Please help. 

1

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XfinityAirelle

Official Employee

 • 

2.1K Messages

Hi there! We would be happy to assist you. Can you initiate a chat and start with your full name and address? To start a chat, please click the chat icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_0ea0d4

Visitor

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2 Messages

3 years ago

Same issue. Already sent the message

2

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CCAshley1

Official Employee

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746 Messages

Oh no! I know how upsetting it can be when things don't work as expected. I can look into your activation concern. May I have your account number?

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

CCAshley1

Official Employee

 • 

746 Messages

Please send requested information via Direct message. Thank you

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

alexlx3

Visitor

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2 Messages

3 years ago

having trouble accessing my account keep getting “hmm the page didn’t load correctly” already tried from multiple browsers phone table and laptop

cant get a hold of anybody just got your guys services looks like i might’ve made a mistake 

Note: This comment was created from a merged conversation originally titled hmm the page didn’t load correctly

2

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user_013c09

Visitor

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2 Messages

3 years ago

i recieved my new tv and internet box today and when i try to set up the internet it tells me to go onto the app but the app is telling me “only xfinity users can use this service” and when i try to log into the xfinity account management app and website they both tell me “hmm this page didn’t load correctly” 

i really need help

Note: This comment was created from a merged conversation originally titled can’t activate wifi

1

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XfinityBrie

Administrator

 • 

663 Messages

Hello @user_013c09,

 

Please reference the current accepted solution for this thread. If you're still unable to access the account after following the steps provided, please let us know so we can escalate the matter.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_1db9b4

Visitor

 • 

1 Message

3 years ago

Also having the log-in loop issue. Went through the suggested troubleshooting steps and was not successful. Any further suggestions?

2

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CCEthan

Official Employee

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1.4K Messages

Hi @user_1db9b4. Can you try logging in using your phone number as the ID? You can try a password reset using the phone number before logging in just to make sure of any issue. If you are successful you can change the ID online. If not, you have to call our Customer Security Assurance at 1-888-565-4329. Due to the issue, there could be an extended hold time. Thanks for your time!

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

colepat

Visitor

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3 Messages

i was finally able to get in. i had to call xfinity and talk to someone about my situation.

3 years ago

0

pk123hk2003

Visitor

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1 Message

3 years ago

I also has the same problem, whenever I sign in I see the "Hmm, the page didn't load correctly" message, I just created the account yesterday

1

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CCAnna

Problem Solver

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874 Messages

Hi @pk123hk2003, I am sorry to hear you have run into the same problem as a few customers on this thread. Have you tried this solution?
 
1. Access this support article here to create a new Xfinity Username: https://comca.st/3kKzvyJ or alternatively go directly to https://comca.st/3oA3LgV


2. Follow the prompts to create your username using your information


3. When prompted, click the option to 'link accounts'


4. This should allow you access into the account

 


If you are still having access issues, can you send us a private message with your full name, name of account holder (if different) and service address? To send a private message, please click the chat icon next to the bell in the upper right corner. Click the “notepad and pen” button. Send the full message to our shared support handle “Xfinity Support”.

I no longer work for Comcast.

3 years ago

0

hyang1999

Visitor

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1 Message

3 years ago

I am having the same issue. When I try to access "MY ACCOUNT", the page just says "

Hmm, the page didn't load correctly

".

I was trying to associate my xfinity ID with the mobile number. But, the problem is that the mobile phone number that I used when I signed up for the service is no longer available. Could you tell me how I can solve this issue?

1

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CCJimmy

Problem Solver

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492 Messages

Hello @hyang1999, thank you so much for reaching out to us! I'll be happy to assist you with getting access to your account! Could you please send our team a direct message with your full name and full address? We will be happy to work together to resolve any issues that you're having! 

 

To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

I no longer work for Comcast.

3 years ago

0

user_87e2c1

Visitor

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1 Message

3 years ago

I had this same problem. Had set up service a couple weeks ago and received tracking for my setup kit (installing with my own modem). The login on the website led to the Hmm, the page didn’t load correctly error and the Xfinity app said I was not authorized because I was not using Xfinity services. Today is my service start date. I followed the advice from Brie using the 2nd link below and just linked to my current account with the same user ID (email) and it fixed the website login and the app login. I can now activate service at my new home.

  1. Access this support article here to create a new Xfinity Username: https://comca.st/3kKzvyJ or alternatively go directly to https://comca.st/3oA3LgV

0

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user_708a81

Visitor

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1 Message

3 years ago

I am having the same problem. I have followed all of the recommended instructions listed on this thread and they have not worked. I would appreciate it if you could give me permission to send a direct message. Thanks

1

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CCKimberly1

Official Employee

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842 Messages

Thank you for reaching out to me. I do appreciate your time and patience. My name is Kim, and I am here to help. Would you please send our team a direct message with your full name and full address?

To send a "Peer to peer" message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_9b2e9b

Visitor

 • 

1 Message

3 years ago

Xfinity has such a bad service. Three customer service agents kept me waiting and simply left the chat. Names of the three agents are Umar, Krishna, Tushar.

I got your equipment with no setup and activation instructions and neither does your website or app works.

Your agents refuse to provide support.  What do I do with your equipment ?

(edited)

1

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CCElizabeth

Problem Solver

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908 Messages

Hello, @user_9b2e9b Thank you for reaching out to our experts on our Xfinity Community Forum! Our team works around the clock here to solve customer issues and we would love to help you. I am so sorry to hear this was your experience with our chat representatives. We can help!

 

Because this sounds like a separate issue from the one OP posted about, please begin your own thread and provide a description of the issue you are experiencing. Doing this will allow us to better assist you as well as help others in the community having a similar issue.

 

Thanks and I look forward to seeing your new post!

I no longer work for Comcast.

3 years ago

0

user_b424f0

Visitor

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1 Message

3 years ago

I am also having this issue.  Can not access my account to confirm installation appointment

0

0

user_3b34cc

Visitor

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1 Message

3 years ago

I am having the same issue.

0

0

xmal

Visitor

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1 Message

3 years ago

I am having the same issue signing in with a newly created account. As a new customer this is a bad first impression.

1

0

XfinityAlfonso

Official Employee

 • 

1.2K Messages

Hello, @xmal THank you so much for reaching out and letting us know about these login issues. Since this issue is account-specific, we would like to talk with you 1-1. Please use the instructions below to reach us over Private Messenger. 

 

 

To send a "Peer to peer" ("Private") message:

Click "Sign In" if necessary

• Click the "Peer to peer chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_dc4136

Visitor

 • 

1 Message

3 years ago

Hello, I'm having the same issue, but when I try to create a new Xfinity username, as per the accepted solution, I get a screen saying "This information doesn't match our records," despite trying both verification by phone number and by social security number. I'm quite certain that, in both cases, I entered my information correctly, so I'm not sure what to try next.

1

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XfinityJamesC

Official Employee

 • 

1.7K Messages

Greetings, @user_dc4136! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues creating a new profile, but you have definitely come to the right place for assistance.

 

If you could send our team a private message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

 

To send a Private Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live session.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

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