Visitor
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21 Messages
Forced password reset every 3-4 days
For about 3 weeks now, like clockwork, every 3-4 days (usually around the same time) I get 2 emails from Xfinity ([Edited: "Personal Information"]). They come at the same time. One says "Please reset your Xfinity Password" and the other says "Your password is all set" (despite the fact that I've taken no action at that point). I've already confirmed the emails are legit and sent from Comcast. Even if I click nothing in the emails, if I go to my Xfinity App after getting those emails, I'm automatically logged out with a message "Your account has been suspended. Please try again later." If I try to sign on through the web, I'm forced to reset my password. I'll reset my password and then this cycle with repeat over and over every 3-4 days with no end in sight.
I've called comcast close to 15 times now with no solution. I tried changing my email address and now the same problem is happening on the new email address as well. No one is trying to hack my account as I have 2 Factor set up and at no point have I received a random 2nd factor request (which would indicate someone was trying to get in). And when I look at recent logins, they're only me. I get told it'll be escalated and that I'll get a call, and that never happens. It's maddening to have to reset your password every 3-4 days indefinitely for no explainable reason.
I've have spent hours on the phone explaining this over and over again with no help. They've tried on their end "intentionally compromising my account" I guess to do some type of reset. But even after I choose a new password after that, the same problem with happen 3-4 days later. Even worse is I found this same type of problem on messages boards going back years where some people said they literally have to change their password multiple times a week for years straight due to no solution. I'm not willing to do that.
XfinityJosephA
Official Employee
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1.9K Messages
3 months ago
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ritchea
Contributor
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140 Messages
2 months ago
Has this been resolved? My forum search brought up similar instances for at least 8 yrs. Most do not show resolved.
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khbvhjg
Contributor
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34 Messages
11 days ago
I too have been having this issue for about 4-6 MONTHS now. It can be every 3-4 days like the OP states, once a week, or like just now, about 2 weeks in between. I have two comcast.net addresses, so this means generating a new convoluted password, then changing them in my pc client, on my phone and on my tablet. Who has this kind of time to continually be FORCED by Comcast to change passwords? I have several Gmail, and even a netscape.net email and NONE do this. I am using a VPN which I thought may be contributing, but if as folks say, this is a continuing years long problem, that does NOT say much for Comcast's diligence in fixing problems, and considering, I don't think it's the VPN. I, too also spoke with multiple reps for HOURS the first time this occurred, because I was getting strange error messages when attempting to do the password change on the web site. Turned out I hadn't set up a recovery method for one of the addresses. this took Comcast reps 4 hours to figure out and convey to me properly. I mean, anyone can tell you, it's next to impossible to get anyone on the phone when trying to call Comcast for HELP for US PAYING CUSTOMERS, let alone a competent rep or tech at the other end. I speak on this as someone who has done similar work before, and I know it is the worst. Nonetheless, reps need real TRAINING if they're going to, as quickly and efficiently as possible, help us.
This really has to stop. I need a real response from a Comcast employee here, not a canned "Call us at blah blah blah... that's your best bet". Uh, no, it actually isn't.
Thank you.
P.S. If Comcast would simply get a freaking email address for support for maybe just non-urgent issues, in the year 2025 (how long has email been around again?), all this public reporting on problems just might go away, and with a phone call, or chat (yuk) or here as the only support options, seems kind of limited for a billion dollar company, no?
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