genosox's profile

New Poster

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4 Messages

Fri, Jan 29, 2021 1:00 PM

Can't view plans due to Flex - NEED HELP!

When trying to browse plans online I get the following message:

 

"Looks like you'll need some extra help completing your order.
Thanks for getting started! Since Flex is in your plan, the Xfinity Assistant can help complete your order online. Or, you can call 1-800-XFINITY."

 

I have tried several times over the past few months to log in and look at services, but continue to get this message. Chat was unable to help.

 

Let me be clear... I do not want to call anyone. I do not want to cancel Flex, and I do not currently wish to change services. I should have the same ability to look online like anyone else with a Comcast account.

 

This conversation has been merged. Please refer the main conversation:

Managing your Xfinity Account online

Responses

Regular Visitor

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6 Messages

2 m ago

I am in the same situation. Comcast stated last year this was suppose to be fixed by Q4 2020. We are now into Q1 2021 and nothing has changed.  I would really like to know a date Comcast expects to meet to fix this issue.

Official Employee

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39 Messages

2 m ago

Hi @JedWare and @genosox,

We're aware that the current My Account functionality is preventing Flex customers from exploring services online. Our development teams are actively working to have the long-awaited update in place soon. Once the change is implemented, we'll post an immediate notification here.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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New Poster

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4 Messages

1 m ago

@ComcastNima 

 

Why is it that some people have are able to send a message and get a "temporary work around" and some people aren't? What makes them a more favorable customer? This is ridiculous!

Official Employee

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136 Messages

1 m ago

Hi, @genosox! We would be more than happy to review your plan, and services with you.

Please send us a Private Message with your first and last name. To send a private message, please click my name "ComcastMartinR" then select "Send a Message" on the right side. 

Thank you! 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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