When trying to browse plans online I get the following message: "Looks like you'll need some extra help completing your order. Thanks for getting started! Since Flex is in your plan, the Xfinity Assistant can help complete your order online. Or, you can call 1-800-XFINITY." I have tried several times over the past few months to log in and look at services, but continue to get this message. Chat was unable to help. Let me be clear... I do not want to call anyone. I do not want to cancel Flex, and I do not currently wish to change services. I should have the same ability to look online like anyone else with a Comcast account.
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