Regular Visitor
•
1 Message
Can't unlink old address from account?
I recently moved apartments and transferred my Xfinity Internet to the new address. My old address is still listed as a linked account , and when I click the "Unlink" button (located under Settings -> Linked Accounts), I get this error message: "This account can't be unlinked yet. You're still the primary user on this account. Please switch to [old address] and transfer your admin rights to another user before trying again."
The problem here is that I can't transfer admin rights to another user because I am the only user on the account, so I'm not sure what I'm supposed to do to be able to unlink the old address. Anyone ever run into this issue or discovered a workaround?
XfinityJonathan
Official Employee
•
839 Messages
5 years ago
Hi there @laurenelisabeth ,
Can you please PM me? It appears you have a secondary user on the back-end system, and I'd like to confirm the information there.
There is a link on the bottom of that message to override and "unlink" however I wanted to confirm before we went down that route.
2
0
MIchelleTay
New Poster
•
3 Messages
5 years ago
I am having this same issue
0
0
AClark1
New Poster
•
2 Messages
5 years ago
I am having the same exact issue and I would like to have my old address removed.
Thank you.
0
0
Potoplii
Regular Visitor
•
1 Message
5 years ago
0
0
XfinityPeterH
Official Employee
•
2.2K Messages
5 years ago
Hello @AClark1 @Potoplii and thank you for reaching out to us via our forums about your concerns with unlinking your accounts. Not being able to control settings with your accounts would be upsetting and never something we want for you to deal with. We would love to help you and make sure to provide you with the correct resolution. Please click on my name "ComcastPeterH" followed by send message with your full name and address so we can be able to get investigating on your account. Thank you and we look forward to helping you.
0
0
eulibarri32
New Poster
•
1 Message
4 years ago
I need help with this same issue, please. I haven't lived there in almost 2 years and it still shows up on my account. @ComcastPeterH
0
0
rhodabe
Visitor
•
1 Message
4 years ago
I am having same issue. We moved well over a year ago and former address is still "linked". No idea how to fix this, website does not supply a phone number to call, and in these Covidtimes I have no desire to go to Xfinity storefront for this. Please help!
0
0
RAH1234
Visitor
•
2 Messages
4 years ago
I have the same issue about being unable to unlink after I moved last month and transferred service to my new address. The old address shows still linked. I even got an email saying there is a late payment but my account for the new address says everything is paid.
3
0