U

Visitor

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3 Messages

Friday, May 26th, 2023 2:43 AM

Closed

Can't sign into account

I just created an xfinity account and verified my emial but whenever I try to sign in to my account I am immediately logged out. I have tried from different computers and browsers. Also unsuccessful on the app. It obviously is an issue on xfinity's end and seems common enough. If I could have help that would be great. Its very frustrating.

New Problem Solver

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452 Messages

9 months ago

Thank you for taking the time to create this post to help assist you with logging into your new account, @user_d0155b. Have you set up your Gateway/modem and equipment yet or is that not yet at your home? The network would need to be setup first before you can fully log into your User Profile and account. Please let me know if this helps or if you have set up your network and we will be here to help troubleshoot this issue with you.

Visitor

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3 Messages

@XfinityJoshD​ 

So you are saying I have to set up my modern before I can access my account?

New Problem Solver

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452 Messages

9 months ago

That is a good question, @user_d0155b. Part of your profile depends on your network being established first and this requires your equipment to be set up to do so, once they're up, it will assist you with activating the devices and your profile at the same time. 

Visitor

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3 Messages

9 months ago

Ok so how am I supposed to know that my account is verified and that someone is coming to install my device? I chose that option but there is no way to double check that everything is all good. I called and they said they could not even find my account, but I literally made an account and verified it via email. All I need to do is pay but I can not sign into my account. This is the most stupid interface I have seen.

Official Employee

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933 Messages

I can take a look into this for you. Can you direct message me? 

To send a Direct Message, please click on the chat icon on the top right of this page, next to the bell. Make sure to send the message to our singular handle "Xfinity Support" and we will get back to you ASAP.

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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