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bobbyzhu
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Monday, February 16th, 2026 11:59 PM

Can't access xfinity membership -- says "It looks like you’re not eligible for benefits"

I have xfinity internet service, but I can't access the xfinity membership.  It tells me that "It looks like you’re not eligible for benefits. Your account isn’t eligible to redeem membership benefits. To learn more about Xfinity membership, visit our FAQs."  Don't know why I'm not eligible.  Please help.

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4 hours ago

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XfinityVianney

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5 hours ago

 

bobbyzhu, 

Thank you for reaching out and creating a new post. I'm sorry to hear you ran into trouble accessing your Xfinity Rewards membership. It certainly has tons of great perks, so we want to make sure you get access. Are you able to access your account and billing information on the Xfinity App using this same Xfinity ID? Have you been able to log in before, or is this your first time accessing your membership? 

 

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bobbyzhu

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@XfinityVianney​ Thanks for the response.  Yes, I'm able to access my account and billing information on the app with the same ID.  Everything else seems to work normal, except for the membership.  Didn't access the membership before.

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4 hours ago

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XfinityVianney

Official Employee

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2.5K Messages

 

bobbyzhu, Got it, I appreciate the response. I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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4 hours ago

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