Can't access 'My Account' on web or in Xfinity app.

I'm able to log into my Xfinity account on web, but if I try to access anything related to 'My Account' I get an error "Sorry, This Isn’t Working Right Now Please reload the page and try again.". When I try to use the Xfinity app, I log in, it begins to load and loops me back to the login screen. If I try to use Xfinity Assistant for support it just loops through the login process also. The problem persists across multiple web browsers and platforms.

I've had this problem since I opened my account in late October and contacted Customer Support over the phone where they thought they fixed it, but the issue still remain unresolved. This is very similar to the problem another customer was having in this thread: https://forums.xfinity.com/conversations/signin-and-account-management/cant-access-my-account-on-myxfinitycom-or-myaccount-app/602db105c5375f08cd4201dd

Responses

CCEthan

Official Employee

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1.4K Messages

3 years ago

Hi, @user_ca78f3. Thanks for letting us know! Please visit https://comca.st/31UriBC and it should ask you to attach your ID to your account. Thanks!

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user_ca78f3

Visitor

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2 Messages

@XfinityEthan This resolved my issue. Thank you.

3 years ago

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XfinityGabby

Official Employee

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1.5K Messages

Awesome! Happy to hear that resolved the issue. If anything else comes up, don't hesitate to reach out to us through this platform. The amazing part of our Digital Care Team is that we're available 24/7! We hope you enjoy the rest of your week and stay safe out there!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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3 years ago

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user_5c8652

Visitor

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2 Messages

3 years ago

i am having the same issue the link you have provided does not solve the issue either. this is very frustrating

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XfinityThomasC

Official Employee

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2.4K Messages

Hello @user_5c8652! I see that you need help and are frustrated with this issue so I'd like to help. Can you tell me if you are a new account? Do you already have a User ID and password created? Some new customers have been able to resolve this issue by making sure they have completed these steps.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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3 years ago

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user_2ad56b

Visitor

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2 Messages

3 years ago

Same issue here - new customer, but I’ve already set up the account. I can log in, but can’t access anything past that; I just get an error “Hmm, something isn’t loading.” I can see my name at the top right corner, so I know it’s signing Into the account, but I can’t actually do anything once logged in…

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XfinityArmand

Official Employee

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2.1K Messages

Hello there @user_2ad56b. Thanks so much for taking the time to reach out to Xfinity here on our Community Forum. We are so glad to hear from you and want to assist in any way that we can today. Please feel free to shoot us a private message with your full name and complete service address so that we can take a look at what is going on for you.

To send a "direct message" / "private message" message to Xfinity Support:

• Click "Sign In" if necessary

• Click the "Direct Message" icon or https://comca.st/30mB27q

• Click the "New message" (pencil and paper) icon

• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

• - An "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Was your question answered? Please, mark a reply as the Accepted Answer. tick

3 years ago

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user_d2f5d8

Visitor

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1 Message

3 years ago

I am also having the same issue. I am a new customer and I’ve already set up an account. I can log in, but can’t access anything else; I just get an error “Hmm, something isn’t loading.”

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CCMorgan

Gold Problem Solver

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3.3K Messages

Hi, user_d2f5d8. Frustrating! Have you tried the link that my colleague Ethan sent above?

I no longer work for Comcast

3 years ago

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user_2ad56b

Visitor

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2 Messages

Yes. I’ve already set up an Xfinity ID, so when I go through that link it gives me authentication errors (assuming because the ID is already created/functioning).

3 years ago

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XfinityBrie

Administrator

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671 Messages

@user_2ad56b

I'll check the active incidents board -- what browser are you signing in on? Is it the same for all browsers?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

3 years ago

0

Sign-In and Account Management

user_ca78f3

Can't access 'My Account' on web or in Xfinity app.

CCEthan

user_ca78f3

XfinityGabby

user_5c8652

XfinityThomasC

user_2ad56b

XfinityArmand

user_d2f5d8

CCMorgan

user_2ad56b

XfinityBrie

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